Technical Communicator- Mid Missouri Area

Sydenstricker Nobbe Partners; Macon (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Sydenstricker Nobbe Partners in Macon, MO is seeking a Technical Communicator to support the Service, Parts, Sales, and Precision Ag teams with diagnosing and resolving complex equipment issues and developing technical resources to improve dealership uptime. The ideal candidate combines strong technical knowledge with excellent communication and problem-solving skills, and enjoys helping others succeed.

This role emphasizes cross-functional collaboration and continuous knowledge sharing across

Qualifications

• Strong technical knowledge and problem-solving skills.
• Excellent communication abilities.
• Experience diagnosing mechanical, hydraulic, electrical systems.

Responsibilities

• Provide technical assistance to technicians, service managers, and dealership personnel.
• Research and troubleshoot mechanical, hydraulic, electrical, electronic, and precision agriculture systems.
• Interpret technical manuals, service publications, schematics, and diagnostic information.
• Create and maintain troubleshooting guides, procedures, and reference materials.
• Document recurring issues and successful resolutions to improve efficiency.
• Share technical bulletins and product updates across the organization.
• Assist with employee technical training and knowledge development.
• Support precision agriculture, telematics, software, and emerging technology initiatives.
• Stay current on equipment systems, diagnostic tools, and manufacturer updates.

Job description

Job Details: Job Location: SNP Macon - Macon, MO 63552, Position Type: Full Time, Sydenstricker Nobbe Partners is seeking a Technical Communicator to serve as a key resource for our Service, Parts, Sales, and Precision Ag teams. This position helps diagnose and resolve complex equipment and technology issues, communicates with manufacturer support teams, and develops technical resources that improve dealership efficiency and customer uptime.

The ideal candidate combines strong technical knowledge with excellent communication and problem-solving skills and enjoys helping others succeed.

Key Responsibilities

Technical Support

• Provide technical assistance to technicians, service managers, and dealership personnel.
• Research and troubleshoot mechanical, hydraulic, electrical, electronic, and precision agriculture systems.
• Interpret technical manuals, service publications, schematics, and diagnostic information.
• Support dealership teams in resolving complex equipment and technology concerns.

Manufacturer Communication

• Act as a liaison between dealership personnel and manufacturer technical support teams.
• Open, manage, and document technical support cases through resolution.
• Communicate findings, recommendations, and technical updates to dealership teams.

Knowledge & Resource Development

• Create and maintain troubleshooting guides, technical procedures, and reference materials.
• Document recurring issues and successful resolutions to improve efficiency and consistency.
• Share technical bulletins and product updates across the organization.

Training & Technology Support

• Assist with employee technical training and knowledge development.
• Support precision agriculture, telematics, software, and emerging technology initiatives.
• Stay current on equipment systems, diagnostic tools, and manufacturer updates.

Qualifications: Sydenstricker Nobbe Partners is seeking a Technical Communicator to serve as a key resource for our Service, Parts, Sales, and Precision Ag teams. This position helps diagnose and resolve complex equipment and technology issues, communicates with manufacturer support teams, and develops technical resources that improve dealership efficiency and customer uptime.

The ideal candidate combines strong technical knowledge with excellent communication and problem-solving skills and enjoys helping others succeed.

Key Responsibilities

Technical Support

• Provide technical assistance to technicians, service managers, and dealership personnel.
• Research and troubleshoot mechanical, hydraulic, electrical, electronic, and precision agriculture systems.
• Interpret technical manuals, service publications, schematics, and diagnostic information.
• Support dealership teams in resolving complex equipment and technology concerns.

Manufacturer Communication

• Act as a liaison between dealership personnel and manufacturer technical support teams.
• Open, manage, and document technical support cases through resolution.
• Communicate findings, recommendations, and technical updates to dealership teams.

Knowledge & Resource Development

• Create and maintain troubleshooting guides, technical procedures, and reference materials.
• Document recurring issues and successful resolutions to improve efficiency and consistency.
• Share technical bulletins and product updates across the organization.

Training & Technology Support

• Assist with employee technical training and knowledge development.
• Support precision agriculture, telematics, software, and emerging technology initiatives.
• Stay current on equipment systems, diagnostic tools, and manufacturer updates.