Technical Communications Specialist - Field Diagnostics

Ohio Cat; Broadview Heights (OH); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) match

Health insurance

HSA option

Dental and vision

Life insurance

Disability

Scholarship opportunities

Bonuses

Company Profit Sharing

Job summary

Ohio CAT (a division of Ohio Machinery Co.) is seeking a Technical Communicator to serve as the primary liaison for resolving product issues and technical matters between Caterpillar and the dealership. You will control technical information, assist with diagnostics, and may perform on-site support and warranty processing.

This role may involve product application engineering, fabrication, and occasional travel for training and seminars.

Qualifications

• High school diploma or equivalent required.
• Ten+ years experience with Caterpillar Heavy Equipment as service tech or equivalent.
• Basic understanding of Caterpillar and Ohio CAT policies and claim procedures.
• Completion of basic courses in engines, hydraulics, and electrical systems.
• Able to read and explain systems and schematics in Caterpillar service manuals.
• Excellent computer, mechanical, multitasking, organization, and verbal/written communication skills.

Responsibilities

• Control technical information within the dealership, including distribution of electronic service publications and letters.
• Assist dealership and customer personnel with equipment diagnostics and troubleshooting.
• Provide on-site assistance to field servicemen during troubleshooting.
• Complete warranty processing or product application engineering (fabrication, customization, etc.).
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer oriented

Reading schematics

Problem solving

Education

High school diploma or equivalent

Engines, hydraulics, and electrical basics

Job description

Ohio CAT (a division of Ohio Machinery Co.) is seeking a Technical Communicator to serve as the primary liaison for resolving product issues and technical matters between Caterpillar and the dealership. You will control technical information, assist with diagnostics, and may perform on-site support and warranty processing.

This role may involve product application engineering, fabrication, and occasional travel for training and seminars.