Service Technician - Texas

Kinetico Incorporated; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Kinetico Incorporated seeks a Service Technician for its commercial division, handling installation, service, preventive maintenance and repair for commercial water treatment systems at customer sites.

The role requires a High School Diploma or equivalent, at least 1 year in field service, a valid driver’s license, strong problem solving and customer-focused communication, with familiarity with Word/Excel and data entry. Plumbing experience is a plus in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of field technician experience or relative experience required.
• Valid drivers’ license and a clean driving record.
• Plumbing experience and skills a plus.
• Ability to work in a fast-paced environment and show initiative.
• Proven customer-centric focus with strong listening and communication skills.

Responsibilities

• Executes installation, service, maintenance, and repair for commercial products.
• Manages customer relationships by explaining work performed.
• Changes water filters, membranes, and media; installs Type A systems.
• Repairs RO systems, water softeners and filters at customer sites.
• Troubleshoots, performs leak repairs, calibrations; maintains tools and inventory.

Skills

Field technician experience

Valid driver's license

Customer service

Problem solving

Data entry

Word/Excel

Mechanical aptitude

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

Love what you do at Kinetico Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth and success. We strive to provide them with opportunities to grow in a motivating environment.

Job Description:

Purpose:

The Service Technician is an intermediate-level role for Kinetico’s commercial service division and is responsible for installation, service, preventive maintenance, and repair processes for Kinetico’s commercial customers.

Key Areas of Responsibilities:

Executes processes and procedures related to commercial products, utilizing various tools and mechanical devices. Manages the customer relationship by effectively explaining work being performed. Changes/actions all water filters, membranes, biozone bulbs, and carbon media in tanks. Installs Type A systems. Repairs Kinetico Reverse Osmosis (RO) systems, water softeners, and filter systems at customer sites. Perform troubleshooting, leak repair, component replacement, and calibrations. Maintains a clean and safe work environment, including company vehicle, company tools, and spare parts inventory.

Key Performance Indicators:

Reduces number of customer call-backs. Follows procedures and accurately documents results. Produces high quality of work and customer service.

Key Challenges and Decisions:

Exercises judgment based on previous experience, practices, and precedents to identify and solve problems.

Physical Requirements:

Frequent standing, walking, bending, and reaching. Frequent lifting of up-to 50 pounds and maneuvering up-to 100 pounds with a dolly. Occasional lifting up-to 125 pounds. Ability to use hand tools and work with small parts.

Job Knowledge, Skills, and Experience:

High School Diploma or equivalent required. At least 1 year of field technician experience or relative experience required. Valid drivers’ license and a clean driving record. Plumbing experience and skills a plus. Ability to work in a fast-paced environment and show initiative. Strong work ethic, self-motivated, action and goal oriented. Proven “customer-centric” focus and approach with the ability to establish and change priorities as required. Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills. Organized and able to provide detailed follow-up and follow-through of all company processes and procedures. Professional image, outstanding customer relations skills, and comfortable talking to customers about products. Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus. Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential. Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.

Organizational Context:

The Service Technician reports to the Operations Manager, Commercial Technicians and interacts with all levels of employees within the commercial space, in addition to customers, outside supply, and service vendors.

Our Commitment and Difference:

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization. Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry. Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses. Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States. Founded in 1970 by two engineers, Kinetico pioneered the development of non-electric, fully mechanical water treatment systems. What began as a small firm quickly grew into a global company with a network of independent dealers and distributors serving nearly 100 countries. Driven by science, innovation and high-quality service, Kinetico designs precision-engineered water treatment solutions that provide customized water solutions improving water. Kinetico is trusted by homeowners and businesses around the world to improve the water they depend on every day. Kinetico is part of the Axel Johnson Group, a global, fifth-generation company continuing its success in developing leading businesses.