Technical Support Technician - Environmental Data Systems

Campbell Scientific Ltd.; Logan (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Premium benefits package

Paid Time Off

Medical, Dental, Vision, and Hearing

401(k) with Profit Sharing

Gym memberships

Job summary

Campbell Scientific in Logan, UT is seeking a Technical Support Technician to handle level 1 support cases with customers via web, email, or phone and to escalate to engineers when needed.

You’ll assist with diagnosing equipment and software issues, program dataloggers, and share knowledge with teammates. Requires an associate degree in electronics or IT, strong English communication, and familiarity with sensors and measurement systems; travel may be occasional.

Qualifications

• Associates degree in electronics or information technology.
• Experience providing customer support for a technical product (software and/or hardware).
• Ability to read and understand technical manuals for scientific equipment.
• Proficiency with computers and office software (word processing, spreadsheets, presentations, email, Internet).
• Excellent written and oral communication and presentation skills in English.
• Problem solving and customer service skills.
• Knowledge of sensors and related technical products used for measuring environmental phenomena.
• Familiarity with sensor output types (voltage, bridge, current, RS-232, SDI-12, pulse).
• Familiarity with CRBasic programming language, preferred.
• Ability to read data on different ports (COM ports, IP ports), preferred.
• Basic understanding of telecommunications equipment, preferred.
• Knowledge of electronics to aid customers in making reliable measurements, preferred.
• One or more years’ experience using and supporting measurement systems and environmental sensors, preferred.
• Interest in natural environmental processes, preferred.
• Periodic travel may be required.

Responsibilities

• Provide customer technical support via phone, web, and email.
• Enter support cases into CRM system.
• Troubleshoot product and equipment via multi-meter, oscilloscope, and data evaluation.
• Program dataloggers for measurement, control, and communication.
• Test application specific products.
• Share specialized information with other employees.
• Assist with in-person and remote customer training.
• Provide customer training as needed.
• Provide on-call technical support outside of normal business hours, as required.

Skills

Customer support

English communication

Read technical manuals

Sensors knowledge

CRBasic

Data interpretation

Electronics basics

Office software

Education

Associate degree in electronics or IT

Tools

CRBasic programming language

Job description

Campbell Scientific in Logan, UT is seeking a Technical Support Technician to handle level 1 support cases with customers via web, email, or phone and to escalate to engineers when needed.

You’ll assist with diagnosing equipment and software issues, program dataloggers, and share knowledge with teammates. Requires an associate degree in electronics or IT, strong English communication, and familiarity with sensors and measurement systems; travel may be occasional.