Technical Support Technician

Campbell Scientific; Logan (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Premium benefits

Competitive salary

Great work culture

Global impact work

Job summary

Campbell Scientific seeks a Technical Support Technician in Logan, UT to handle level 1 support cases and escalate when needed. You will engage customers via web, email, and phone, assess issues, and transfer to engineers for level 2 support as required.

The role emphasizes troubleshooting equipment, programming dataloggers, and delivering on-call support, with opportunities to train customers and grow within an innovative measurement systems company.

Qualifications

• Associates degree in electronics or information technology, or equivalent work experience.
• Experience providing customer support for technical hardware or software.
• Ability to read and understand technical manuals for scientific equipment.
• Proficiency with MS Office and standard office software.
• Excellent written and oral communication in English.
• Knowledge of sensors and environmental measurement equipment.

Responsibilities

• Provide first-line technical support via phone, web, and email.
• Log and manage support cases in the CRM system.
• Troubleshoot sensors, data, and equipment using measurement tools.
• Assist with on-site and remote customer training.
• Provide on-call support outside business hours with potential pay differential.

Skills

Customer support

Technical manuals

MS Office

Communication

Problem solving

Sensors

Data interpretation

Education

Associates degree in electronics or information technology

Tools

CRBasic programming language

Job description

Client Services, Technical Support

1 regular full-time position, located in Logan, UT

Client Services, Technical Support

1 regular full-time position, located in Logan, UT

Closing Date

End of Day, September 7, 2026

Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high-quality products and customer service. Our teams focus on building, testing, and repairing products, building and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Technical Support Technician to join us in our pursuit to provide our customers with the highest quality products and world-class support.

We Are Campbell Scientific

We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.

What’s in it For You?

• A premium benefits package. We have competitive Paid Time Off; Medical, Dental, Vision, and Hearing Insurance with no premiums based on Full Time 40-hour weeks; Long-Term and Short-Term Disability; AD&D; 401(k) and a Profit-Sharing Plan; and Gym Memberships.
• Industry competitive salaries.
• A great work culture where we work hard and make the time to enjoy both our work and the people around us.
• Challenging and engaging work that makes a difference on a global scale.

What You’ll Work On

The Technical Support Technician (TST) is responsible for handling level 1 technical support cases and escalating support cases where appropriate to technical support engineers. The TST is often the initial support contact for customers via web request, e-mail, or phone call. During initial contact, the TST will ask the customer appropriate questions to determine the nature of the support issue, and either provide the solution or transfer the case to the appropriate technical support engineer for level 2 support.

You’ll Support Your Team by Performing the Following Key Tasks

• Create and maintain a strong culture in accordance with Campbell Scientific’s core ARCTIC values – Accountable, Respectful, Client-Centric, Team-Oriented, Innovative, Continually Improving.
• Provide customer technical support via phone, web, and email.
• Enter support cases into Customer Relationship Management CRM system.
• Troubleshoot product and equipment via multi-meter, oscilloscope, computer transparent mode, watching and evaluating data packets, etc.
• Program dataloggers for measurement, control, and communication.
• Test application specific products.
• Share specialized information with other employees.
• Assist with in-person and remote customer training.
• Provide customer training as needed.
• Provide on-call technical support outside of normal business hours, as required. Pay differential may apply.

What We're Looking For

• Associates degree in electronics or information technology or equivalent work experience in a technology support field.
• Experience providing customer support for a technical product (software and/or hardware).
• Someone who can read and understand technical manuals for scientific equipment.
• Proficiency with computers and associated office-specific software including word processing, spreadsheets, presentations, email, and the Internet.
• Excellent written and oral communication and presentation skills in the English language.
• Problem solving and customer service skills.
• Knowledge, application, and use of sensors and related technical products used for measuring environmental phenomena including temperature, wind speed, wind direction, barometric pressure, solar radiation, soil volumetric water content, water level, precipitation, etc.
• Familiarity with different sensor output types, including voltage, bridge (resistor) type, current, RS-232 serial, SDI-12, and pulse, preferred.
• Familiarity with the CRBasic programming language, preferred.
• Ability to read and interpret data (in different formats such as binary and hexadecimal) on different computer communication ports (com ports, IP Ports, etc.), preferred.
• Basic understanding of telecommunications equipment preferred.
• Enough knowledge of electronics and electrical systems to help customers understand electronic measurement principles to make reliable measurements and to find and resolve measurement related issues, preferred.
• One or more years' experience using and supporting measurement systems and environmental related sensors, preferred.
• An interest in the natural processes of the environment, preferred.

Work Environment

This is an office environment where 90% or more of the time will be spent on a personal computer assisting customers via multiple communication systems including email and telephone. Periodic travel may be required.

Physical Requirements

Sitting for extended periods. Standing, bending, and twisting consistent with normal business operations in an office setting. Use of desktop PC for extended periods during a standard workday.

Want to know more about Campbell Scientific, the culture, and more? Use the following YouTube link: https://www.youtube.com/watch?v=1hiH_2Mrkmo

Want to see what other opportunities there are to join our team? Visit CampbellSci.com/open-positions

The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned.

Campbell Scientific is an EQUAL OPPORTUNITY EMPLOYER.