Field Service Technician - Salt Lake City, UT

AMETEK Inc.; United States; On-site; USD 75,000 - 85,000; Part time

Job summary

AMETEK is seeking a Field Service Technician who will provide troubleshooting and support for hardware and software questions to customers. The role requires extensive travel across the USA, performing both remote support and on-site installations. Candidates should have a strong chemistry background, experience with analytical instrumentation (minimum 2 years), and 5-7 years of relevant field service experience. The position offers a competitive hourly wage and is based in the Salt Lake City area.

Qualifications

• A strong Chemistry background.
• Arc/Spark OES experience of minimum 2 years.
• 5-7 years of hands-on field service experience.

Responsibilities

• Provide troubleshooting and support for customers.
• Travel extensively across the USA for site support.
• Conduct on-site installation and provide training.

Skills

Control system electronics

Analytical Instrumentation

Basic hand tools

MS Office

Education

Associate’s degree in a technical field

Job description

Position Summary

The Field Service Technician will provide troubleshooting and support in hardware, software and application questions to customers at site, as well as over the phone in remote sessions.

Key Duties And Responsibilities

• Travel extensively, throughout USA Monday through Friday, via plane, automobile or other means of transportation. Occasional International Travel. Occasional work/travel on weekends/holidays. Travel at minimum 90%.
• Perform remote and phone technical and applications support for customers and service technicians.
• Provide installations and training to customers and other field service engineers.
• Perform both complex and basic on-site customer support activities involving the installation, service, repair, hardware integration, hardware and software upgrades, support troubleshooting, and training on products at customer sites in a timely manner.
• Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.
• Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.
• Answer complex technical questions on equipment and work with customers to troubleshoot problems.
• Work with In-House Tech Support and Manufacturing groups for corrective action and resolution. Make recommended design changes.
• Attend necessary training to obtain the most current knowledge in their area of support.
• Prepare and submit expense and service reports timely and accurately.
• Continuous Spectro hardware and software training. Locally and International.

Required Education, Knowledge, Skills And Experience

• A Strong Chemistry background.
• Competency and high level of understanding of control system electronics and high voltage power supplies.
• Experience in the operation of Analytical Instrumentation – Minimum 2 years Arc/Spark OES experience.
• 5-7 years Hands-on field service experience or Maintenance & repair/service of analytical instrumentation.
• Competency and high level of understanding of vacuum systems, metallurgy, physics and chemistry (preferred).
• Competency in use of basic hand tools.
• Above average computer skills, knowledge of MS Office, Excel, PowerPoint and other similar software packages.
• Associate’s degree in a technical field or equivalent experience.
• Travel extensively in the US with occasional international travel.
• Candidate should be located within 1 hour of Salt Lake City, Utah.

Compensation

Employee Type: Hourly

Currency: USD

Salary Minimum: 75,000

Salary Maximum: 85,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].