Technical Support Technician

Brooksource; Pennsylvania; On-site; USD 42,000 - 50,000; Full time

Job summary

A leading operator of large-scale data centers is seeking a hands-on Technical Support Technician to support its critical infrastructure across facilities. The role is contract-to-hire, offering a clear path to a permanent position for the right candidate.

You will move and install enterprise hardware, patch fiber/copper cabling, and troubleshoot issues to keep sites running 24/7. Travel may be required within and outside the region.

Qualifications

• High school diploma or equivalent.
• 1+ year in a technical or vocational role such as computer hardware repair, infrastructure cabling, network deployment, or data center operations.
• Ability to follow pre-established guidelines and procedures and work effectively under supervision.
• A valid driver's license and access to a reliable personal vehicle for regional travel.
• A safety-first mindset with ownership, accountability, and a commitment to continuous learning.

Responsibilities

• Move, install, and implement large enterprise hardware and equipment within the data center environment.
• Install and patch fiber and copper cabling between equipment, and support rack installations.
• Identify, research, troubleshoot, and resolve technical hardware and infrastructure issues; document, track, and monitor problems through to timely resolution.
• Respond to requests for technical support across the site and follow well-established hardware installation and break-fix procedures.
• Ensure proper safety and security standards are maintained throughout all cabling and rack installation work.
• Safely use material handling tools and equipment.
• Participate in a 24/7 support model, including primary responder rotation and after-hours support as needed.
• Travel within and outside the regional work area as required.

Skills

Safety-first mindset

Ownership mindset

Willingness to travel

Education

High school diploma or equivalent

Job description

Schedule: Four 10-hour shifts (4x10), 7:00 AM - 5:30 PM (currently Wednesday to Saturday or Tuesdays to Friday; weekend coverage subject to change)

Compensation: $20-24/hr (Depends on skillset and experience)

A leading operator of large-scale data centers is seeking a hands-on Technical Support Technician to support its critical infrastructure across facilities in various operational stages. This is an excellent opportunity for an early-career technician who thrives in a fast-paced, safety-first environment and is looking to build a career in mission-critical data center operations — the role is contract-to-hire, offering a clear path to a permanent position for the right person.

Day to day, you'll be moving and installing enterprise hardware, running and patching fiber and copper cabling, and troubleshooting technical issues to keep the site running around the clock. If you take ownership of your work, hold yourself to high safety and quality standards, and are eager to keep learning, we encourage you to read more below and consider applying.

What You'll Do

• Move, install, and implement large enterprise hardware and equipment within the data center environment.
• Install and patch fiber and copper cabling between equipment, and support rack installations.
• Identify, research, troubleshoot, and resolve technical hardware and infrastructure issues; document, track,
• and monitor problems through to timely resolution.
• Respond to requests for technical support across the site and follow well-established hardware installation and break-fix procedures.
• Ensure proper safety and security standards are maintained throughout all cabling and rack installation work.
• Safely use material handling tools and equipment.
• Participate in a 24/7 support model, including primary responder rotation and after-hours support as needed.
• Travel within and outside the regional work area as required.

What You Bring

• High school diploma or equivalent.
• 1+ year of experience in a technical or vocational role such as computer hardware repair, infrastructure cabling, network deployment, or data center operations (or a similar field).
• Ability to follow pre-established guidelines and procedures and work effectively under supervision.
• A valid driver's license and access to a reliable personal vehicle for regional travel (company transportation is not provided).
• A safety-first mindset with a sense of ownership, accountability, and a commitment to continuous learning.

Preferred Qualifications

• Knowledge of network cabling, optic types, and test equipment.
• Industry-standard certifications such as CompTIA, CCENT, or Network+.
• Experience with cabling infrastructure best practices and methodologies.

Physical Requirements

• Regularly lift and/or move up to 40 pounds, and participate in group lifts for 41+ pounds.
• Ability to work in an environment that operates 24/7, including primary responder rotation and after-hours support as needed.
• Comfortable working in cramped, elevated, and/or noisy environments.
• Bending, lifting, stretching, reaching, standing, and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.