Technical Support Technician

Brooksource; Fallsington (Bucks County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

Health Savings Account

Dependent Care FSA

401k with company match

Paid time off

Paid holidays

Employee Assistance Program (EAP)

Job summary

Brooksource is seeking a hands-on Technical Support Technician to support critical data center infrastructure across facilities in various stages. The role is contract-to-hire, offering a clear path to a permanent position for the right person.

Day to day, you'll be moving and installing enterprise hardware, running and patching fiber and copper cabling, and troubleshooting technical issues to keep the site running around the clock.

Qualifications

• High school diploma or equivalent.
• 1+ year in a technical role such as hardware repair, cabling, or data center operations.
• Ability to follow established guidelines and work under supervision.
• Valid driver's license and access to a vehicle for regional travel.
• A safety-first mindset with ownership and a willingness to learn.

Responsibilities

• Move, install, and implement large enterprise hardware in the data center.
• Install and patch fiber and copper cabling between equipment; support rack installations.
• Identify, research, troubleshoot, and resolve hardware and infrastructure issues; document progress.
• Respond to technical support requests and follow established procedures.
• Ensure safety and security standards during cabling and rack work.
• Safely use material handling tools and equipment.
• Participate in a 24/7 support model, including after-hours rotation as needed.
• Travel within and outside the regional work area as required.

Skills

Hardware repair

Infrastructure cabling

Data center operations

Cable management

Education

High school diploma or equivalent

Tools

Fiber optic testing

Test equipment

Job description

A leading operator of large-scale data centers is seeking a hands-on Technical Support Technician to support its critical infrastructure across facilities in various operational stages. This is an excellent opportunity for an early-career technician who thrives in a fast-paced, safety-first environment and is looking to build a career in mission-critical data center operations — the role is contract-to-hire, offering a clear path to a permanent position for the right person. Day to day, you'll be moving and installing enterprise hardware, running and patching fiber and copper cabling, and troubleshooting technical issues to keep the site running around the clock. If you take ownership of your work, hold yourself to high safety and quality standards, and are eager to keep learning, we encourage you to read more below and consider applying.

What You'll Do

• Move, install, and implement large enterprise hardware and equipment within the data center environment.
• Install and patch fiber and copper cabling between equipment, and support rack installations.
• Identify, research, troubleshoot, and resolve technical hardware and infrastructure issues; document, track, and monitor problems through to timely resolution.
• Respond to requests for technical support across the site and follow well-established hardware installation and break-fix procedures.
• Ensure proper safety and security standards are maintained throughout all cabling and rack installation work.
• Safely use material handling tools and equipment.
• Participate in a 24/7 support model, including primary responder rotation and after-hours support as needed.
• Travel within and outside the regional work area as required.

What You Bring

• High school diploma or equivalent.
• 1+ year of experience in a technical or vocational role such as computer hardware repair, infrastructure cabling, network deployment, or data center operations (or a similar field).
• Ability to follow pre-established guidelines and procedures and work effectively under supervision.
• A valid driver's license and access to a reliable personal vehicle for regional travel (company transportation is not provided).
• A safety-first mindset with a sense of ownership, accountability, and a commitment to continuous learning.

Preferred Qualifications

• Knowledge of network cabling, optic types, and test equipment.
• Industry-standard certifications such as CompTIA, CCENT, or Network+.
• Experience with cabling infrastructure best practices and methodologies.

Physical Requirements

• Regularly lift and/or move up to 40 pounds, and participate in group lifts for 41+ pounds.
• Ability to work in an environment that operates 24/7, including primary responder rotation and after-hours support as needed.
• Comfortable working in cramped, elevated, and/or noisy environments.
• Bending, lifting, stretching, reaching, standing, and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.

Disclaimer

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO Statement

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.