Data Center Technician

CSS; Carteret (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

CSS in Carteret, NJ is seeking a Data Center Technician to support day-to-day technical operations across servers, network devices, and supporting infrastructure. You will perform equipment setup, maintenance, and troubleshooting while ensuring reliable operations and adherence to standards.

You will diagnose hardware and network issues, engage vendor support, manage RMA processes, and assist with installations, moves, additions, and changes.

Qualifications

• High School Degree or Equivalent required; Bachelor’s degree in IT Business or related field preferred.
• CCNA and CCNP certifications preferred.
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices.
• Proficient in troubleshooting server hardware issues from major vendors.
• Experience troubleshooting Ethernet network connectivity (RJ45, LC/MPO fiber).
• Strong organizational and communication skills; able to manage multiple priorities.
• Fluent in English.
• Travel flexibility 0%–25%.

Responsibilities

• Perform weekly sweeps of server and storage equipment; collect and analyze diagnostic data.
• Diagnose server/storage connectivity issues; troubleshoot network transceivers and fiber signals.
• Engage vendor support by opening cases and following up on hardware fixes.
• Collaborate with operations to manage break-and-fix logistics; escort vendor contractors.
• Oversee RMA processes for components like rPDUs, switches, and field-replaceable units.
• Provide hardware support for installations, moves, adds, and changes.
• Decommission IT equipment (HDD/SSD, networks, servers, storage, backups).
• Conduct regular physical and visual inspections of equipment and facilities.
• Maintain inventory records and perform cycle counts for asset accuracy.
• Update documentation for structured cabling and materials during installs.
• Oversee capacity management for space, power, cooling, and patch panels.
• Follow incident and change management processes; submit regular activity reports.
• Light travel between sites as needed.
• Perform other duties as assigned.

Skills

English proficiency

Troubleshooting hardware issues

Rack and cabling experience

Willingness to travel

Education

High School Degree or Equivalent

CCNA

CCNP

Tools

IPMI tools

Job description

As a Data Center Technician you will support day‑to‑day technical operations within the data center by performing equipment setup, maintenance, and troubleshooting across servers, network devices, and supporting infrastructure. You will ensure reliable operations by executing installation and assembly tasks, operating equipment safely, and maintaining a clean, organized work environment. This role is accountable for delivering high‑quality technical work at assigned project locations while upholding operational standards and best practices.

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
• Conduct regular physical and visual inspections of equipment and data center facilities
• Manage inventory records and perform regular cycle counts to ensure asset accuracy
• Update documentation for structured cabling and materials during new installations
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability
• Understand and follow incident and change management processes
• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
• Light traveling from site to site
• Perform other duties as assigned

Qualifications

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred
• Licenses/Certificates/Designations: CCNA and CCNP preferred
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
• Good understanding of data cabling and patching
• Strong organizational and communication skills with the ability to manage multiple competing priorities
• Ability to respond promptly to issues, provide updates, and elevate when necessary
• Fluent in English
• Ability to travel 0% - 25%
• Basic computer skills preferred
• Field Service or Data Center Technician experience preferred

Working Environment

Warehouse – Work is generally performed in a warehouse environment.The noise level is moderately quiet. Generally, well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

Physical Expectations

• Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds
• Work may require excessive bending or stooping
• Employee required to walk long distances repeatedly throughout the day
• Employee required to climb ladders
• Employee required to use hand tools

#LI-VR1 #Onsite