Technical Support Technician

Eightelevengroup; Morrisville (Bucks County); On-site; USD 27,552 - 34,440; Full time

Job summary

Eightelevengroup is seeking a hands-on Technical Support Technician for a fully onsite contract‑to‑hire role in Fairless Hills, PA. Expect a 4x10 schedule, with after-hours rotation and occasional regional travel to support data center infrastructure.

Qualifications include a high school diploma and 1+ year in technical roles, plus the ability to lift up to 40 pounds and travel as needed. Certifications such as CompTIA or Network+ are preferred.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in technical roles such as hardware repair or data center operations.
• Valid driver's license and reliable personal vehicle for regional travel (not provided).
• Industry certifications preferred (CompTIA, CCENT, Network+).

Responsibilities

• Move, install, and manage large enterprise hardware in data centers.
• Install/patch fiber and copper cabling; support rack installations.
• Troubleshoot hardware and infrastructure issues; document progress.
• Provide technical support across the site; follow established procedures.
• Adhere to safety standards during cabling and installs.
• Participate in 24/7 support and occasional after-hours rotation.
• Travel within and outside the regional area as needed.
• Lift up to 40 pounds, assist with heavier items.

Skills

Safety mindset

Follow established procedures

Willingness to travel

Hands-on technical aptitude

Education

High school diploma

Tools

Cable testing equipment

Fiber/Copper cabling tools

Rack installation tools

Job description

Technical Support Technician

Fairless Hills, PA

On-Site Role

$20–$25/hr (DOE)

ABOUT THE ROLE

Our client, a leading operator of large-scale data centers, is seeking a hands‑on Technical Support Technician for a fully onsite, contract‑to‑hire position in Fairless Hills, PA. This role is ideal for early‑career technicians eager to develop their skills in mission‑critical data center operations. You will support critical infrastructure across facilities in various operational stages, ensuring the continuous operation of the site and strict adherence to safety and quality standards. The position offers a clear path to permanent employment for the right candidate and requires participation in a 24/7 support model with occasional regional travel. The schedule consists of four 10‑hour shifts (4x10), 7:00 AM – 5:30 PM, with weekend coverage subject to change.

WHAT YOU'LL DO

• Move, install, and implement large enterprise hardware and equipment within the data center environment
• Install and patch fiber and copper cabling between equipment; support rack installations
• Identify, research, troubleshoot, and resolve technical hardware and infrastructure issues; document, track, and monitor problems through to timely resolution
• Respond to requests for technical support across the site and follow well‑established hardware installation and break‑fix procedures
• Ensure proper safety and security standards are maintained throughout all cabling and rack installation work
• Safely use material handling tools and equipment
• Participate in a 24/7 support model, including primary responder rotation and after‑hours support as needed
• Travel within and outside the regional work area as required
• Regularly lift and/or move up to 40 pounds; participate in group lifts for heavier equipment
• Work in cramped, elevated, and/or noisy environments; ascend and descend ladders, stairs, and gangways safely and without limitation
• Bending, lifting, stretching, reaching, standing, and walking for up to 8+ hours a day

WHAT YOU BRING

• High school diploma or equivalent
• 1+ year of experience in technical or vocational roles (e.g., computer hardware repair, infrastructure cabling, network deployment, or data center operations)
• Ability to follow pre‑established guidelines and procedures and work effectively under supervision
• Valid driver's license and access to reliable personal vehicle for regional travel (company transportation is not provided)
• Safety‑first mindset with ownership, accountability, and commitment to continuous learning
• Knowledge of network cabling, optic types, and test equipment (preferred)
• Industry‑standard certifications such as CompTIA, CCENT, or Network+ (preferred)
• Experience with cabling infrastructure best practices and methodologies (preferred)
• Ability to regularly lift/move up to 40 pounds and participate in group lifts for heavier items
• Comfortable working in 24/7 environments, including after‑hours and primary responder rotation