Technical Support & Systems Integration Lead (24/7)

TQI Solutions Inc; Waipahu (HI); On-site; USD 60,000 - 70,000; Full time

Job summary

TQI Solutions, Inc. is hiring a Customer Service & Technical Support specialist to deliver broad technical support, lead system integrations, and ensure seamless user and mission operations. The role requires coordinating 24/7 surge support, installation, training, and problem resolution to maintain high service levels.

Salary ranges from $60,000 to $70,000 per year, with final compensation based on skills, guidelines, and location. Hawaii-based, transparent pay practices are emphasized.

Qualifications

• Broad understanding of technology paired with strong business awareness and effective communication skills.
• Strong analytical skills, including critical reasoning and statistical analysis.
• 2+ years of IT project management or related IT experience.

Responsibilities

• Provide broad technical support and lead integration efforts across multiple systems.
• Support 24/7 surge operations as needed and coordinate with end users.
• Plan and deliver customer support services including installation, training, troubleshooting, and user assistance.
• Diagnose and resolve technical issues and analyze work processes to improve IT services.
• Manage and integrate hardware and software across diverse systems.
• Document procedures and support multiple IT functional areas.

Skills

Broad understanding of technology

Strong business awareness

Effective communication skills

Analytical skills

Critical reasoning

Statistical analysis

Education

CompTIA Security+ certification

2+ years IT project management experience

Job description

TQI Solutions, Inc. is hiring a Customer Service & Technical Support specialist to deliver broad technical support, lead system integrations, and ensure seamless user and mission operations. The role requires coordinating 24/7 surge support, installation, training, and problem resolution to maintain high service levels.

Salary ranges from $60,000 to $70,000 per year, with final compensation based on skills, guidelines, and location. Hawaii-based, transparent pay practices are emphasized.