Customer Service & Tech Support with Security Clearance

TQI Solutions; Santa Rita (MT); On-site; USD 50,000 - 70,000; Full time

Job summary

TQI Solutions in Guam seeks a Customer Service & Technical Support specialist to support our customers and lead integration across multiple IT systems, ensuring smooth user and mission operations.

The role requires strong communication and analytical skills with 4+ years IT project management or related IT experience. CompTIA Security+ cert is required before start; active U.S. government clearance is mandatory.

Qualifications

• 4+ years IT project management or related IT experience.
• CompTIA Security+ certification required before start date.
• Active U.S. government security clearance required.
• Knowledge of lidar, augmented reality, autonomous systems, and RFID desirable.

Responsibilities

• Lead integration efforts across IT disciplines and collaborate with end users.
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training.
• Diagnose and resolve technical issues and support analysis of work processes.
• Integrate hardware and software technologies to deliver complex systems.
• Maintain documentation for information systems and support multiple IT areas.

Skills

Communication skills

Analytical skills

IT project management

Security clearance

Education

CompTIA Security+ certification

Tools

Lidar

Augmented reality

Autonomous systems

RFID

Job description

TQI Solutions is seeking proactive and visionary leaders to drive impactful solutions for our clients. We prioritize work-life balance, offer excellent benefits, and provide career growth opportunities. Join our dynamic team and make a meaningful impact on maritime operations and training. TQI Solutions is currently seeking a Customer Service & Technical Support specialist to support our customer. In this role, you will provide broad technical support, lead integration efforts across multiple systems, and ensure seamless user and mission operations. The estimated salary range for this role is $50,000-$70,000 per year. Final compensation is dependent upon the candidate's skills, qualifications, contract-specific guidelines, and geographic location. TQI is committed to pay equity and compliance; we do not request or consider prior salary history when making employment offers.

Position Details:

• Full-time, onsite, exempt
• Salary: $50,000-$70,000 (DOE) Responsibilities:
• Serve as a project lead or integration specialist on teams composed of diverse IT disciplines. Work closely with end users, applying strong soft skills to ensure multiple technologies function together effectively
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training. Diagnose and resolve technical issues and support analysis of work processes
• Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies
• Perform administrative and technical procedures on information systems and maintain clear and complete documentation
• Support multiple functional areas including systems design, systems and network administration, programming or analysis, IT support, and IT consulting Requirements:
• Broad understanding of technology paired with strong business awareness and effective communication skills
• Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis
• Minimum of 4 years of IT project management or related IT experience
• CompTIA Security+ certification required, must be obtained prior to start date
• Active U.S. government security clearance required
• Knowledge of emerging technologies such as lidar, augmented reality, autonomous systems, and RFID is desirable Work location is in Santa Rita, Guam This position requires the ability to maintain the required U.S. government security clearance throughout employment. TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in VA, MD, DC, NC, HI, and CA. We provide Mission and Information Technology Support Services to a wide range of DoD clients. TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.