Onsite End Device Technician Hawaii IT Support Pro

TQI Solutions Inc; Waipahu (HI); On-site; USD 60,000 - 75,000; Full time

Job summary

TQI Solutions, Inc. in Honolulu, HI, is seeking an End Device Technician to deliver frontline support for mobile devices and end-user technology. You will troubleshoot hardware and software issues and ensure a positive customer experience onsite.

The role requires 2–5 years of relevant experience, a 2-year degree, and a willingness to obtain a Secret security clearance; CompTIA Security+ certification is preferred. This is a full-time, on-site position with competitive compensation.

Qualifications

• 2–5 years of relevant experience, education, or technical training.
• Experience supporting mobile devices, troubleshooting hardware and software issues, or providing Help Desk/technical support.
• Strong understanding of troubleshooting fundamentals and customer support best practices.
• Ability to obtain and maintain a Secret security clearance.

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding mobile devices and end-user technology.
• Provide timely and effective technical support via phone, email, and chat while delivering exceptional customer service.
• Troubleshoot technical issues and resolve first-line support requests or lift issues to second-level support when appropriate.
• Maintain accurate records of customer interactions, issue resolutions, and follow-up actions within the ticketing system.
• Analyze support workflows and customer feedback to identify opportunities for process improvement and enhanced service delivery.
• Stay current on product updates, technical documentation, and support procedures to provide accurate guidance to customers.
• Collaborate with team members to improve support operations and ensure customer satisfaction.

Skills

Mobile devices

Troubleshooting

Customer support

Security clearance

Education

2 Year Degree

Job description

TQI Solutions, Inc. in Honolulu, HI, is seeking an End Device Technician to deliver frontline support for mobile devices and end-user technology. You will troubleshoot hardware and software issues and ensure a positive customer experience onsite.

The role requires 2–5 years of relevant experience, a 2-year degree, and a willingness to obtain a Secret security clearance; CompTIA Security+ certification is preferred. This is a full-time, on-site position with competitive compensation.