Customer Service & Tech Support: Systems Integration

TQI Solutions Inc; Guam; On-site; USD 50,000 - 70,000; Full time

Job summary

TQI Solutions Inc. is seeking a Customer Service & Technical Support specialist to provide broad technical support and lead integration efforts across multiple systems. The role emphasizes ensuring seamless user and mission operations while coordinating across IT disciplines.

The candidate should have a minimum of 4 years of IT project management experience, possess a Security+ certification, and hold an active U.S. government security clearance.

Qualifications

• Broad understanding of technology with strong communication skills.
• Ability to work across multiple functional areas with analytical skills.
• Minimum of 4 years of IT project management or related IT experience.
• CompTIA Security+ certification required, must be obtained prior to start date.
• Active U.S. government security clearance required.

Responsibilities

• Serve as a project lead or integration specialist on teams of diverse IT disciplines.
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training.
• Diagnose and resolve technical issues and support analysis of work processes.
• Implement and manage complex systems by integrating hardware and software technologies.
• Maintain documentation for information systems and support multiple IT functions.

Skills

Communication skills

Analytical thinking

Cross-functional teamwork

IT project management

Security clearance

Job description

TQI Solutions Inc. is seeking a Customer Service & Technical Support specialist to provide broad technical support and lead integration efforts across multiple systems. The role emphasizes ensuring seamless user and mission operations while coordinating across IT disciplines.

The candidate should have a minimum of 4 years of IT project management experience, possess a Security+ certification, and hold an active U.S. government security clearance.