Senior Field Technician — On‑Site Solutions & Support

Insight Global

Honolulu (HI)

On-site

USD 90,000 - 130,000

Full time

9 days ago

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Job summary

Insight Global in Honolulu seeks an experienced specialist to support mission critical customers with proactive and reactive services, ensuring high customer satisfaction and retention. You will clarify customer needs, guide on post-sales and service delivery, and mentor new hires while contributing to account support plans and industry trend insights.

This role requires 2–5 years of related experience, a proactive mindset, and strong analytical and communication skills, in a diverse, inclusive

Qualifications

2-5 years of related work experience, preferably in maintenance, quality, or a related field.
Strong communication and problem-solving skills are essential.

Responsibilities

Ensure high level customer satisfaction by clarifying customer needs and ensuring that they are met.
Handle customer-relation problems promptly and appropriately, provide guidance, escalat…? Wait? Pause.
Provide software service, pre-sales, post-sales or service delivery support.
For Mission Critical Customers, provide proactive and some reactive services.
Monitor operation performance and work on corrective action plans (if needed).
Provide input about customers business and industry trend information into Account Support Plan.
Mentor /Coach new hires on work process and procedures.
Responsible for account growth and retention.