Technical Support Specialist: Windows, VMware & SSO Expert

MediSolution

Pennsylvania

Hybrid

USD 70,000 - 100,000

Full time

4 days ago

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Job summary

Harris is seeking a capable IT Support Analyst to join our enterprise services team in the United States. You will respond to customer tickets and calls, diagnose software issues, and work with teammates to resolve problems quickly while ensuring high customer satisfaction.

Responsibilities include administering Windows Server, Active Directory, RD Services, and identity management with Entra ID and SSO. You will develop PowerShell automation, support VMware environments, SQL Server, and help

Qualifications

Customer-facing IT support experience with strong communication skills.
Experience with Windows Server, AD, DNS, and group policy.
Familiarity with VMware environments and SQL Server administration.

Responsibilities

Respond to support tickets and phone inquiries as frontline contact.
Diagnose software issues and collaborate with tech support to resolve problems.
Administer and optimize Windows Server infrastructure and core enterprise services.
Support and troubleshoot RD Services environments and SSO integrations.
Develop PowerShell automation to improve administration and reporting.
Identify escalation needs and provide clear supporting details.
Prioritize requests to minimize downtime and maintain customer satisfaction.