Technical Support Specialist - Windows & Networking

Sculptmydream; Parsippany-Troy Hills (NJ); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Paid days off

Medical insurance

Dental insurance

Vision insurance

Discretionary bonus

401(k) with employer match

Job summary

Canfield Imaging Systems, a world-leading developer of photographic systems for medical practices and research, seeks a Technical Support Specialist in Parsippany, NJ. You will provide direct end-user support for hardware/software, troubleshoot networking issues, and collaborate with development and management teams on complex problems.

The role requires 3 years of direct technical support experience, strong communication, and the ability to work independently in a fast-paced environment.

Qualifications

• Technical school certificate or bachelor’s degree, preferably in support services, or an equivalent combination of experience and education
• 3 years’ experience with direct customer support in a technical setting
• Strong written and verbal communication on a technical level in a professional manner
• Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
• Ability to communicate status clearly and follow through issue completion for ongoing support resolution
• Basic understanding of network protocols such as DHCP, DNS
• SQL database and iPad/Mac experience is advantageous
• Digital photography experience and bilingual is a plus
• Sufficient familiarity with Windows and MacOS to be able to navigate in non-English systems

Responsibilities

• Provide direct customer support for various hardware systems to end users, which could include medical field personnel
• Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered
• Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software
• Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
• Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware

Skills

Project management

Strong communication

Independent work

Bilingual

Education

Bachelor’s degree or technical certificate

Tools

SQL

DHCP

DNS

Windows

MacOS

iPad

Job description

Canfield Imaging Systems, a world-leading developer of photographic systems for medical practices and research, seeks a Technical Support Specialist in Parsippany, NJ. You will provide direct end-user support for hardware/software, troubleshoot networking issues, and collaborate with development and management teams on complex problems.

The role requires 3 years of direct technical support experience, strong communication, and the ability to work independently in a fast-paced environment.