Medical Imaging Technical Support Specialist

Imagingexcellence; Parsippany-Troy Hills (NJ); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) with employer match

Discretionary bonus

Job summary

Canfield Imaging Systems in Parsippany, NJ seeks a Technical Support Specialist with end-user support experience and strong project management to manage issues from start to finish. You will handle hardware/software issues, assist with networking problems, and coordinate with development teams.

Requires knowledge of Windows and MacOS, DHCP/DNS, and a client-focused service mindset. Bilingual candidates are a plus; hourly pay ranges from $26.00 to $36.00 with benefits.

Qualifications

• 3 years’ experience with direct customer support in a technical setting.
• Experience troubleshooting Windows-based applications, networking issues, and hardware peripherals.
• Ability to communicate status clearly and follow through issue resolution.

Responsibilities

• Provide direct customer support for various hardware systems to end users, including medical field personnel.
• Assist end-users with software issues and networking problems, coordinating with development and management for complex issues.
• Answer and evaluate email requests for assistance from end-users experiencing hardware/software problems.
• Analyze information from the end user to determine the best solution and guide resolution with excellent customer service.
• Support corporate subsidiaries and international distributor partners in troubleshooting software and hardware.

Skills

Customer support

Technical communication

Troubleshooting

Windows troubleshooting

MacOS navigation

Networking basics

Bilingual

Education

Bachelor's degree or technical school certificate

Tools

SQL database

iPad

Mac/iPad experience

Job description

Canfield Imaging Systems in Parsippany, NJ seeks a Technical Support Specialist with end-user support experience and strong project management to manage issues from start to finish. You will handle hardware/software issues, assist with networking problems, and coordinate with development teams.

Requires knowledge of Windows and MacOS, DHCP/DNS, and a client-focused service mindset. Bilingual candidates are a plus; hourly pay ranges from $26.00 to $36.00 with benefits.