Technical Support Specialist - Medical Imaging & Networking

Canfield Scientific, Inc.; Parsippany-Troy Hills (NJ); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Discretionary bonus

Paid time off

Job summary

Canfield Imaging Systems seeks a Technical Support Specialist to deliver expert end-user support for hardware and software, including networking issues. The role requires strong communication, project management, and the ability to learn new systems quickly.

You will troubleshoot Windows-based applications, assist international distributors, and work with management on complex issues. A technical degree or equivalent experience is preferred, with a competitive hourly salary and full-time

Qualifications

• 3 years’ experience in direct customer support in a technical setting
• Strong written and verbal communication on a technical level
• Demonstrated troubleshooting of Windows-based applications, networking, and hardware peripherals
• Familiarity with DHCP and DNS protocols
• Experience supporting hardware systems for end users

Responsibilities

• Provide direct customer support for hardware systems to end users
• Assist end-users with software issues, including networking, coordinating with development and management for complex issues
• Handle email requests and evaluate problems to resolve efficiently
• Analyze user information to determine best solutions and maintain top-level customer service
• Support subsidiaries and international distributor partners with software and hardware troubleshooting

Skills

Customer support

Technical troubleshooting

Communication skills

Problem solving

Education

Technical certificate / Bachelor's degree in support services

Tools

SQL database

iPad

MacOS

Job description

Canfield Imaging Systems seeks a Technical Support Specialist to deliver expert end-user support for hardware and software, including networking issues. The role requires strong communication, project management, and the ability to learn new systems quickly.

You will troubleshoot Windows-based applications, assist international distributors, and work with management on complex issues. A technical degree or equivalent experience is preferred, with a competitive hourly salary and full-time