Imaging Tech Support & Projects Lead

Canfield; Parsippany-Troy Hills (NJ); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Discretionary bonus

401(k) match 50%

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Canfield Imaging Systems in Parsippany, NJ, is seeking a Technical Support Specialist to provide direct end-user support for hardware and software, including networking and peripherals. The role requires strong technical communication and 3+ years of experience in a technical support environment.

The company offers a benefits package including medical, dental, vision insurance, a discretionary bonus potential, and a 401(k) with employer match.

Qualifications

• Technical school certificate or bachelor’s degree in support services or equivalent
• 3 years’ experience with direct customer support in a technical setting
• Strong written and verbal communication on a technical level in a professional manner
• Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
• Basic understanding of network protocols such as DHCP, DNS
• SQL database and iPad/Mac experience is advantageous
• Digital photography experience and bilingual is a plus
• Sufficient familiarity with Windows and MacOS to navigate non-English systems

Responsibilities

• Provide direct customer support for various hardware systems to end users, including medical field personnel
• Assist end-users with software issues, including networking problems, coordinating with development and management for complex issues
• Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software
• Analyze information provided by the end user to determine the best solution and work with the end user to resolve the issue while delivering top-level customer service
• Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware

Skills

Customer support

Technical communication

Troubleshooting

Networking basics

Windows/macOS

Education

Technical certificate

Bachelor’s degree

Tools

SQL database

iPad

Mac OS

Job description

Canfield Imaging Systems in Parsippany, NJ, is seeking a Technical Support Specialist to provide direct end-user support for hardware and software, including networking and peripherals. The role requires strong technical communication and 3+ years of experience in a technical support environment.

The company offers a benefits package including medical, dental, vision insurance, a discretionary bonus potential, and a 401(k) with employer match.