Technical Support Specialist - Windows, Mac & Citrix Expert
Northpointe Staffing Professionals
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Job summary
Northpointe Staffing Professionals is seeking a First Level Technical Support Analyst to serve as the initial contact for IT assistance. You will diagnose, troubleshoot, and resolve hardware, software, and connectivity issues while delivering excellent customer service.
The role supports Windows and Mac environments, Microsoft 365 apps, Citrix Workspace, mobile devices, and common workstation hardware in a fast-paced financial services setting.
Qualifications
- Experience supporting Windows operating systems.
- Experience supporting macOS.
- Experience with Microsoft Office365 applications including Outlook, Teams, and OneDrive.
- Familiarity with Citrix Workspace/Virtual Desktop environments.
- Experience supporting mobile devices (iPhone/Android).
- Basic networking concepts.
- Hardware troubleshooting and peripheral support.
- Familiarity with remote support tools and ticketing systems.
Responsibilities
- Provide first-level technical support via phone, chat, and remote tools.
- Troubleshoot and resolve issues for Windows PCs and Apple Mac computers.
- Support Microsoft Office 365 applications, Outlook, Teams, and OneDrive.
- Assist with Citrix Workspace and virtual desktop environments.
- Support mobile devices and common workstation hardware.
- Document incidents and resolutions in the ticketing system.
- Escalate complex issues to second-level support when needed.
- Follow established procedures and contribute to knowledge base improvements.
Skills
Tools
Job description
Northpointe Staffing Professionals is seeking a First Level Technical Support Analyst to serve as the initial contact for IT assistance. You will diagnose, troubleshoot, and resolve hardware, software, and connectivity issues while delivering excellent customer service.
The role supports Windows and Mac environments, Microsoft 365 apps, Citrix Workspace, mobile devices, and common workstation hardware in a fast-paced financial services setting.
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