IT Helpdesk Specialist — First-Line Tech Support

ATLAS; Lafayette (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Atlas is seeking a customer-focused Technical Support Representative to serve as the first point of contact for employees needing technical assistance. You will support hardware, software, and Microsoft 365 applications, documenting activities and escalating complex issues when needed.

Ideal candidates have 1–3 years in a help desk role, strong problem-solving skills, and the ability to communicate clearly with non-technical audiences.

Qualifications

• 1-3 years of experience in a Help Desk or similar environment.
• Strong knowledge of Windows OS and Microsoft 365 apps.
• Experience troubleshooting end-user hardware, software, printers, and network issues.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance across multiple channels.
• Troubleshoot and resolve hardware, software, and connectivity issues to minimize disruption.
• Maintain and support Microsoft 365 apps, Windows OS, printers, and devices.
• Manage incidents from intake to resolution with proper documentation and prioritization.

Skills

Customer service

Excellent communication

Problem solving

Documentation

Organizational skills

Ticketing systems

Technical troubleshooting

Team collaboration

Education

Associate Degree in Information Technology

CompTIA A+ certification

Tools

Microsoft 365

Active Directory/Entra ID

Remote support tools

Endpoint support

Ticketing systems

Job description

Atlas is seeking a customer-focused Technical Support Representative to serve as the first point of contact for employees needing technical assistance. You will support hardware, software, and Microsoft 365 applications, documenting activities and escalating complex issues when needed.

Ideal candidates have 1–3 years in a help desk role, strong problem-solving skills, and the ability to communicate clearly with non-technical audiences.