Helpdesk Technician: Windows & 365 Support Pro

Atlas; Lafayette (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & Wellness

Time Off & Family Support

Retirement (401k)

Insurance (Life/Disability)

Safety Program

Learning & Development

Belonging

Flexible scheduling

Job summary

Atlas is seeking a customer-focused Technical Support Representative to serve as the first point of contact for employees needing technical assistance. You will troubleshoot hardware, software, accounts, printers, and mobile devices, delivering timely support and excellent customer service across multiple channels.

The role emphasizes problem-solving, precise documentation, and collaboration with Tier 2 support to resolve issues quickly, ensuring employees stay productive and engaged.

Qualifications

• 1-3 years of experience in a Help Desk or Desktop Support environment.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience with ticketing systems and remote support tools.
• Excellent communication and customer service skills.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance.
• Troubleshoot hardware, software, accounts, and connectivity issues.
• Support Microsoft 365 apps, Outlook, Teams, OneDrive, Windows, printers.
• Manage incidents from intake to resolution with proper documentation.
• Escalate complex problems to Tier 2 with detailed troubleshooting.
• Maintain ticket ownership and provide status updates.
• Assist with workstation deployments and user account administration.
• Create and maintain troubleshooting documentation.
• Collaborate with IT teams on escalations and improvements.

Skills

Windows

Microsoft 365

Help Desk

Ticketing systems

Customer service

Education

Associate Degree in Information Technology

CompTIA A+ certification

Tools

Active Directory

Entra ID

Remote support tools

Printer support

Job description

Atlas is seeking a customer-focused Technical Support Representative to serve as the first point of contact for employees needing technical assistance. You will troubleshoot hardware, software, accounts, printers, and mobile devices, delivering timely support and excellent customer service across multiple channels.

The role emphasizes problem-solving, precise documentation, and collaboration with Tier 2 support to resolve issues quickly, ensuring employees stay productive and engaged.