TECHNICAL SUPPORT SPECIALIST - WELDING

Castolin Eutectic; Milwaukee (WI); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Paid time off

Hybrid work

Life Insurance

Short-Term Disability

Referral bonus

HSA & FSA

Company match

Job summary

Castolin Eutectic is seeking a Technical Support Specialist - Welding to serve as a technical resource for customers and the sales team across welding, brazing, and thermal spray applications. You will recommend processes and consumables, support product launches, and assist with troubleshooting while working closely with cross-functional teams.

Ideal candidates have hands-on welding experience, strong problem-solving skills, and the ability to translate technical information into practical

Qualifications

• Associate's or Bachelor's in Welding or related technical field.
• 1-2 years of welding, fabrication, manufacturing experience.
• Strong problem-solving and communication skills.

Responsibilities

• Answer technical questions from customers and sales team regarding welding, brazing, thermal spray, and related products.
• Recommend welding processes, consumables, and equipment for specific applications.
• Support sales by identifying opportunities for new products, equipment, and technologies.
• Assist customers with welding procedures and application recommendations.
• Research and evaluate competitive products and industry trends.
• Collaborate with Sales, Marketing, Customer Service, Purchasing, and Quality teams on technical projects.
• Participate in testing and evaluating welding products and applications.
• Assist with technical training for sales representatives and customers.

Skills

Welding experience

Technical support

Problem solving

Customer interaction

Microsoft Office

Education

Welding technology degree

Welding tech program graduate

Job description

Who We Are:

Join a Global Leader in Industrial Sustainability

At

Brief Description

Who We Are:

Join a Global Leader in Industrial Sustainability

At Castolin Eutectic, we are pioneering industrial sustainability through innovative surface protection solutions. Since 1906, we have helped customers extend equipment life, reduce maintenance costs, and improve productivity while remaining committed to sustainable business practices.

For more than 100 years, we've been a global leader in wear management, surface protection, welding, brazing, and thermal spray technologies. Our solutions help customers solve some of their toughest maintenance and reliability challenges across industries including mining, cement, steel, power generation, pulp & paper, and heavy manufacturing.

Operating in more than 25 countries, we combine global expertise with local support to deliver innovative solutions that create lasting value for our customers.

Opportunity!

Are you passionate about welding, fabrication, and solving technical challenges? Whether you have 1-2 years of hands‑on industry experience or recently completed a Welding Technology program, this is an exciting opportunity to grow your career with a company focused on welding, brazing, and thermal spray solutions.

As a Technical Support Specialist - Welding, you'll become a trusted technical resource for customers and our sales team, helping identify the best products, processes, and solutions for a wide range of manufacturing and fabrication applications. This role offers a unique blend of technical problem‑solving, customer interaction, product evaluation, and hands‑on welding experience.

If you enjoy learning, troubleshooting, and helping others succeed, we'd love to hear from you.

What You'll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Answer technical questions from customers and our sales team regarding welding, brazing, thermal spray, and related products.


• Recommend the best welding processes, consumables, and equipment for specific applications.


• Support sales initiatives by helping identify opportunities for new products, equipment, and technologies.


• Assist customers with welding procedures and application recommendations.


• Research and evaluate competitive products and industry trends.


• Help investigate product performance concerns and assist in determining root causes.


• Develop product cross-references and identify alternative solutions when products are unavailable.


• Collaborate with Sales, Marketing, Customer Service, Purchasing, and Quality teams on various technical projects.


• Participate in testing and evaluating welding products and applications.


• Assist with technical training for sales representatives and customers.


• Contribute to product launches, inventory planning, pricing, and market analysis.

Requirements

What You'll Bring:

• Associate's Degree or Bachelor's Degree in Welding Technology, Manufacturing Technology, Engineering Technology, or a related technical field


• OR


• Recent graduate of an accredited Welding Technology program with relevant hands‑on welding experience gained through coursework, internships, co‑ops, or work experience.


• 1-2 years of experience in welding, fabrication, manufacturing, technical support, or a related industrial environment.


• Familiarity with welding, brazing and thermal spray processes and technologies


• Strong mechanical and technical aptitude.


• Excellent problem‑solving and critical‑thinking skills.


• Ability to analyze applications and recommend practical solutions.


• Strong verbal and written communication skills.


• Comfortable working directly with customers and sales professionals.


• Proficient with Microsoft Office and basic computer applications.


• Ability to learn technical products quickly and translate technical information into practical recommendations.


• Hands‑on welding experience preferred


• Basic understanding of metallurgy preferred.

Join Castolin Eutectic and help customers improve reliability, productivity, and sustainability through innovative surface protection solutions.

Summary

What we offer:

• Medical


• HSA & FSA plans


• Dental


• Vision


• Company paid Life Insurance and Short-Term Disability


• 401(k) company match


• Generous Paid Time Off policy & paid holidays


• Voluntary Life Insurance, Long Term Disability, Accident Insurance, Critical Illness & Hospital Indemnity Insurance


• Referral bonus


• Hybrid work


• Alternate work schedules

Eutectic Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.