Technical Sales Support Specialist - Welding

Castolin Eutectic; Menomonee Falls (WI); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical

HSA & FSA plans

Dental

Vision

401(k) company match

Hybrid work

Job summary

Castolin Eutectic in Wisconsin is seeking a Technical Support Specialist - Welding to serve as a technical resource for customers and the sales team, helping identify the best products, processes, and solutions for welding, brazing, and thermal spray applications.

The role blends hands-on welding experience with problem-solving, product evaluation, and collaboration with cross-functional teams to support customer success and product launches.

Qualifications

• 1-2 years of welding, fabrication, manufacturing, technical support, or related industrial experience.
• Familiarity with welding, brazing and thermal spray processes and technologies.
• Strong mechanical and technical aptitude.
• Excellent problem-solving and critical-thinking skills.
• Ability to analyze applications and recommend practical solutions.
• Strong verbal and written communication skills.

Responsibilities

• Answer technical questions from customers and sales team regarding welding, brazing, thermal spray, and related products.
• Recommend the best welding processes, consumables, and equipment for specific applications.
• Support sales initiatives by identifying opportunities for new products, equipment, and technologies.
• Assist customers with welding procedures and application recommendations.
• Research and evaluate competitive products and industry trends.
• Help investigate product performance concerns and determine root causes.
• Develop product cross-references and identify alternative solutions when products are unavailable.
• Collaborate with Sales, Marketing, Customer Service, Purchasing, and Quality teams on technical projects.
• Participate in testing and evaluating welding products and applications.
• Assist with technical training for sales representatives and customers.
• Contribute to product launches, inventory planning, pricing, and market analysis.

Skills

Welding

Technical support

Customer interaction

Problem solving

Communication

Education

Associate's Degree in Welding Technology

Bachelor's Degree in Welding Technology

Tools

MS Office

Job description

Who We Are:

Join a Global Leader in Industrial Sustainability

At Castolin Eutectic, we are pioneering industrial sustainability through innovative surface protection solutions. Since 1906, we have helped customers extend equipment life, reduce maintenance costs, and improve productivity while remaining committed to sustainable business practices.

For more than 100 years, we've been a global leader in wear management, surface protection, welding, brazing, and thermal spray technologies. Our solutions help customers solve some of their toughest maintenance and reliability challenges across industries including mining, cement, steel, power generation, pulp & paper, and heavy manufacturing.

Operating in more than 25 countries, we combine global expertise with local support to deliver innovative solutions that create lasting value for our customers.

Opportunity!

Are you passionate about welding, fabrication, and solving technical challenges? Whether you have 1-2 years of hands‑on industry experience or recently completed a Welding Technology program, this is an exciting opportunity to grow your career with a company focused on welding, brazing, and thermal spray solutions.

As a Technical Support Specialist - Welding, you'll become a trusted technical resource for customers and our sales team, helping identify the best products, processes, and solutions for a wide range of manufacturing and fabrication applications. This role offers a unique blend of technical problem-solving, customer interaction, product evaluation, and hands‑on welding experience.

If you enjoy learning, troubleshooting, and helping others succeed, we'd love to hear from you.

What You’ll Do:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Answer technical questions from customers and our sales team regarding welding, brazing, thermal spray, and related products.
• Recommend the best welding processes, consumables, and equipment for specific applications.
• Support sales initiatives by helping identify opportunities for new products, equipment, and technologies.
• Assist customers with welding procedures and application recommendations.
• Research and evaluate competitive products and industry trends.
• Help investigate product performance concerns and assist in determining root causes.
• Develop product cross-references and identify alternative solutions when products are unavailable.
• Collaborate with Sales, Marketing, Customer Service, Purchasing, and Quality teams on various technical projects.
• Participate in testing and evaluating welding products and applications.
• Assist with technical training for sales representatives and customers.
• Contribute to product launches, inventory planning, pricing, and market analysis.

What You’ll Bring:

Associate's Degree or Bachelor's Degree in Welding Technology, Manufacturing Technology, Engineering Technology, or a related technical field

OR

• Recent graduate of an accredited Welding Technology program with relevant hands‑on welding experience gained through coursework, internships, co‑ops, or work experience.
• 1-2 years of experience in welding, fabrication, manufacturing, technical support, or a related industrial environment.
• Familiarity with welding, brazing and thermal spray processes and technologies
• Strong mechanical and technical aptitude.
• Excellent problem-solving and critical‑thinking skills.
• Ability to analyze applications and recommend practical solutions.
• Strong verbal and written communication skills.
• Comfortable working directly with customers and sales professionals.
• Proficient with Microsoft Office and basic computer applications.
• Ability to learn technical products quickly and translate technical information into practical recommendations.
• Hands‑on welding experience preferred
• Basic understanding of metallurgy preferred

Join Castolin Eutectic and help customers improve reliability, productivity, and sustainability through innovative surface protection solutions.

What we offer:

Eutectic Corporation offers a competitive compensation program along with a very generous benefit package including:

• Medical
• HSA & FSA plans
• Dental
• Vision
• Company paid Life Insurance and Short-Term Disability
• 401(k) company match
• Generous Paid Time Off policy & paid holidays
• Voluntary Life Insurance, Long Term Disability, Accident Insurance, Critical Illness & Hospital Indemnity Insurance
• Referral bonus
• Hybrid work
• Alternate work schedules

Eutectic Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.