Sales Support Assistant

Castolin Eutectic; Menomonee Falls (WI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work

Medical

HSA & FSA plans

Dental

Vision

Company paid Life Insurance

Short-Term Disability

401(k) company match

Paid Time Off

Paid holidays

Referral bonus

Alternate work schedules

Job summary

Castolin Eutectic is seeking a Sales Support Assistant to back our sales team and manage customer data, CRM tasks, and opportunity tracking. You will help identify opportunities and generate reports to support revenue growth.

This role is ideal for individuals who enjoy data, systems, and collaboration with a growing manufacturing organization. Hybrid work arrangements may apply in the U.S.

Qualifications

• 1-2 years of experience in sales support or related roles.

Responsibilities

• Provide day-to-day sales support, including CRM maintenance, contact updates, lead assignment, opportunity tracking, and follow-up coordination.
• Identify new contacts, influencers, and opportunities using lead-generation platforms to expand customer relationships.
• Create and distribute sales reports, customer activity updates, pipeline reports, and BI insights.
• Support Excess & Obsolete (E&O) inventory management with aging inventory reports and opportunities.
• Assist with account and territory management, keeping teams organized and focused on revenue.
• Serve as trained backup for label creation and printing to ensure business continuity.
• Follow established label procedures and quality requirements; provide support as needed.
• Other tasks as defined.

Job description

Who we are:

Join a Global Leader in Industrial Sustainability

At Castolin Eutectic, we are pioneering industrial sustainability through innovative surface protection solutions. Since 1906, we have helped customers extend equipment life, reduce maintenance costs, and improve productivity while remaining committed to sustainable business practices.

For more than 100 years, we've been a global leader in wear management, surface protection, welding, brazing, and thermal spray technologies. Our solutions help customers solve some of their toughest maintenance and reliability challenges across industries including mining, cement, steel, power generation, pulp & paper, and heavy manufacturing.

Operating in more than 25 countries, we combine global expertise with local support to deliver innovative solutions that create lasting value for our customers.

Opportunity!

Are you highly organized, detail-oriented, and energized by supporting a sales team? We are seeking a Sales Support Assistant to help support business growth by maintaining customer and prospect information, supporting CRM processes, and coordinating sales activities.

This role serves as a resource for our sales team by helping manage customer data, identify opportunities, generate reports, and support account management activities.

This is an excellent opportunity for someone who enjoys working with data, systems, and people while contributing to the success of a growing manufacturing organization.

What You’ll Do:

• Provide day-to-day sales support, including customer and prospect research, CRM maintenance, contact updates, lead assignment, opportunity tracking, and follow-up coordination.
• Leverage lead-generation platforms to identify new contacts, buying influencers, account changes, and potential opportunities, enabling the sales team to expand customer relationships and generate new business.
• Generate and distribute sales reports, customer activity updates, pipeline reports, and other business intelligence that helps the sales team prioritize opportunities and manage accounts effectively.
• Assist with Excess & Obsolete (E&O) inventory management by identifying aging inventory, preparing reports, communicating opportunities to the sales team, and supporting initiatives to reduce excess stock.
• Support account and territory management activities, helping sales representatives stay organized and focused on revenue-generating opportunities.
• Serve as a trained backup for label creation and printing processes to ensure business continuity during absences or periods of high demand.
• Follow established label procedures and quality requirements, providing support only as needed while maintaining primary focus on sales support responsibilities.
• Other tasks as defined.

What You’ll Bring:

• 1-2 years of experience in sales support, customer service, business development, or a related role.
• Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• Relevant work experience in sales support, customer service, data research, or administrative support may be considered in lieu of formal education.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Positive attitude and willingness to support sales initiatives.
• Comfortable communicating with customers, prospects, and internal team members via email and phone.
• Ability to research companies, contacts, markets, and competitors using online tools and resources.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Outlook, and Teams.
• CRM/ERP knowledge a plus
• Strong attention to detail and accuracy when maintaining data and preparing reports.
• Self-motivated with the ability to work independently and follow through on assigned projects.

• A basic knowledge of welding/welding distribution, wear mechanisms, and maintenance & repair welding preferred.

Join Castolin Eutectic and help customers improve reliability, productivity, and sustainability through innovative surface protection solutions

What we offer:

Eutectic Corporation offers a competitive compensation program along with a very generous benefit package including:

• Medical
• HSA & FSA plans
• Dental
• Vision
• Company paid Life Insurance and Short-Term Disability
• 401(k) company match
• Generous Paid Time Off policy & paid holidays
• Voluntary Life Insurance, Long Term Disability, Accident Insurance, Critical Illness & Hospital Indemnity Insurance
• Referral bonus
• Hybrid work
• Alternate work schedules

Eutectic Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.