Technical Support Specialist - VMware, Windows & Linux

Akkodis; Phoenix (AZ); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid leave

Holiday pay

Job summary

A leading staffing and consulting firm is seeking a Technical Support Specialist for a contract position based in Phoenix, AZ. The role involves providing assistance via phone and email, troubleshooting issues with VMware and operating systems, and maintaining high customer service standards. Compensation ranges from $25 to $30 per hour based on experience and qualifications. This is an opportunity for candidates looking to start their career in technical support.

Qualifications

• 0–2 years of experience in technical support or a related area.
• Familiarity with commonly used IT concepts, practices, and procedures.

Responsibilities

• Provide technical assistance via phone, email, and in-person requests.
• Troubleshoot and resolve issues related to VMware, Windows, Linux, and basic scripting.
• Document, track, and monitor incidents to ensure timely resolution.
• Collaborate with team members to identify recurring issues and recommend improvements.

Skills

Technical Support

Customer Service

VMware Administration

Windows System Administration

Linux System Administration

Basic Scripting

Education

Associate’s degree in a related field

Job description

A leading staffing and consulting firm is seeking a Technical Support Specialist for a contract position based in Phoenix, AZ. The role involves providing assistance via phone and email, troubleshooting issues with VMware and operating systems, and maintaining high customer service standards. Compensation ranges from $25 to $30 per hour based on experience and qualifications. This is an opportunity for candidates looking to start their career in technical support.