Technical Support Specialist (Remote)

Outsource Access; United States; Remote; USD 40,500 - 49,500; Full time

Benefits offered by this job

Comprehensive HMO coverage

Group Life Insurance

Paid leave credits

Performance incentives

Overtime Pay

Night Differential

13th Month Pay

Job summary

A customer support solutions company in the United States is looking for a dedicated individual to provide technical support and resolve connectivity issues. This role involves guiding non-technical staff through troubleshooting, maintaining clear documentation, and ensuring a smooth operational flow. Candidates should demonstrate strong skills in root-cause analysis and be proficient with remote desktop tools. The company offers comprehensive wellness benefits, security coverage, performance incentives, and premium pay for overtime, ensuring a rewarding environment for professional growth.

Qualifications

• Natural knack for root-cause analysis across networking, hardware, and SaaS platforms.
• Ability to lead troubleshooting during busy shifts while remaining calm.
• Proficient in remote desktop tools and ticketing systems.

Responsibilities

• Resolve internet, VOIP, and POS connectivity issues quickly.
• Guide non-technical staff through hardware setups and system checks.
• Own every ticket from report to resolution.

Skills

Root-cause analysis

Troubleshooting

Documentation

Remote desktop tools

Networking (IP, DNS, DHCP)

SaaS platforms

Tools

TeamViewer

AnyDesk

Zendesk

Jira

Job description

How You’ll Make a Difference

Ensuring Business Continuity: You don’t just fix routers; you keep the doors "virtually" open by resolving internet, VOIP, and POS connectivity issues before they impact the bottom line.

Simplifying the Complex: You bridge the gap between technical jargon and store operations, guiding non-technical staff through hardware setups and system checks with patience and clarity.

Ownership of the Solution: You don’t just pass the buck; you own every ticket from initial report to final resolution, diagnosing whether a problem is a user error, a vendor bug, or a hardware failure.

Strengthening the Infrastructure: You act as a vital link between stores and vendors, providing clear documentation and evidence to escalate complex issues and ensure long-term stability for every location.

Requirements

Is This You?

A Diagnostic Detective: You have a natural knack for root-cause analysis across networking (IP, DNS, DHCP), hardware, and SaaS platforms, and you love the "aha!" moment of a solved case.

The Calm in the Storm: You can lead a frustrated store manager through a troubleshooting checklist during a busy shift while remaining professional, composed, and helpful.

A Documentation Pro: You understand that a job isn’t done until it’s tracked, managed, and documented in the helpdesk system for future reference and team knowledge.

Tech-Savvy: You are proficient with remote desktop tools (TeamViewer, AnyDesk), ticketing systems (Zendesk, Jira), and have a solid grasp of firewalls and retail technology.

Your Home Office: You have a dedicated, quiet workspace with a reliable high-speed internet connection and a dependable power backup to ensure seamless daily operations.

Why You’ll Love Being Part of the OAmazing Team

You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:

Your Wellness & Security Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.

Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.

Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.

Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.

Your Financial Rewards Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.

Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.

13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.