Technical Support Specialist, Payments & POS

PNC; Auburn (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid holidays

Job summary

Tempus Technologies, a PNC subsidiary, seeks a Service Specialist based in Auburn, IN to provide technical support for customers and merchants. You will troubleshoot device and software integration, manage service tickets, and collaborate with the team to resolve issues.

Ideal candidates have 1–3 years of technical support experience, strong communication, and the ability to explain complex issues clearly. This is an in-office role with after-hours on-call rotation.

Qualifications

• Bachelor’s degree preferred but not required.
• 1–3 years of relevant, customer-focused experience with technical products/services.

Responsibilities

• Handle customer technical support cases via phone and email.
• Troubleshoot device support and integration issues hands-on.
• Create Jira Service Desk tickets and drive them to closure.
• Provide remote support for Call Center.
• Collaborate with Sr Tech to resolve merchant issues.
• Create tickets for bug fixes and feature requests.

Skills

Communication

Technical knowledge

Teamwork

Problem solving

Documentation

Self-starter

Adaptability

Education

Bachelor’s degree in computer science or related technology field (preferred)

Tools

Jira Service Desk

ITIL

Job description

Tempus Technologies, a PNC subsidiary, seeks a Service Specialist based in Auburn, IN to provide technical support for customers and merchants. You will troubleshoot device and software integration, manage service tickets, and collaborate with the team to resolve issues.

Ideal candidates have 1–3 years of technical support experience, strong communication, and the ability to explain complex issues clearly. This is an in-office role with after-hours on-call rotation.