Payments Tech Support Specialist

PNC Financial Services Group, Inc.; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Career development

Job summary

Tempus Technologies, a subsidiary of PNC, seeks a Service Specialist in Auburn, IN to provide technical support for merchants. You will handle cases by phone and email, troubleshoot devices and software integrations, and manage Jira tickets to resolution.

Training and weekend/on-call coverage are included in the role. The position emphasizes strong communication, documentation, and cross-functional collaboration within a fast-paced payments environment.

Qualifications

• Bachelor’s degree in computer science or related technology field is preferred but not required.
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company’s products and services.
• Strong written and verbal communication skills; ability to explain technical issues in simple terms.
• Willingness to participate in after-hours on-call rotation.

Responsibilities

• Handling customer technical support cases through phone and email submission.
• Hands-on troubleshooting device support and integration.
• Create Jira Service Desk tickets and work them through the support process to closure.
• Remote support for Call Center.
• Collaborate with Sr Tech to find a resolution to merchant issues.
• Create Jira Service Desk tickets for potential bug fixes and feature requests.
• Simple log analysis.
• Transaction Inquiries & Basic Customer Reports.
• Acts as SME/Point of Contact for Standard Support Clients.

Skills

Customer support

Technical communication

Troubleshooting

Documentation

Education

Bachelor's degree in computer science or related technology field

Tools

Jira Service Desk

Job description

Tempus Technologies, a subsidiary of PNC, seeks a Service Specialist in Auburn, IN to provide technical support for merchants. You will handle cases by phone and email, troubleshoot devices and software integrations, and manage Jira tickets to resolution.

Training and weekend/on-call coverage are included in the role. The position emphasizes strong communication, documentation, and cross-functional collaboration within a fast-paced payments environment.