Technical Support Specialist – Merchant Systems

PNC; City of Auburn (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Tempus Technologies, a subsidiary of PNC, is seeking a Service Specialist based in Auburn, IN to provide technical support for customers and assist with device integration. You will handle support cases, train merchants, and contribute to documentation while coordinating with senior technicians.

The role requires strong communication, 1–3 years of relevant experience, and a willingness to rotate after-hours on-call shifts. In-office position with comprehensive benefits are provided.

Qualifications

• Bachelor’s degree in computer science or related technology field preferred but not required.
• 1–3 years in a customer-focused role with technical knowledge of a company’s products and services.
• Strong communication and problem-solving skills.

Responsibilities

• Handling customer technical support cases via phone and email.
• Troubleshoot device support and integration.
• Create and manage Jira Service Desk tickets through to closure.
• Remote support for Call Center.
• Collaborate with Sr Tech to resolve merchant issues.
• Create Jira tickets for bug fixes and feature requests.
• Perform simple log analysis.
• Handle Transaction inquiries and basic customer reports.
• Serve as SME for Standard Support Clients.
• Provide merchant training on software and hardware.
• Contribute to training documentation for the team.
• On-call after hours and weekends (monthly rotation).

Skills

Technical support

Jira Service Desk

Customer communication

Documentation

Team collaboration

Education

Bachelor’s degree in computer science or related technology field

Tools

Jira

Call Center Tools

Job description

Tempus Technologies, a subsidiary of PNC, is seeking a Service Specialist based in Auburn, IN to provide technical support for customers and assist with device integration. You will handle support cases, train merchants, and contribute to documentation while coordinating with senior technicians.

The role requires strong communication, 1–3 years of relevant experience, and a willingness to rotate after-hours on-call shifts. In-office position with comprehensive benefits are provided.