Technical Support Specialist - Outdoor Power Equipment

Maruyama US Inc.

Grand Prairie (TX)

On-site

USD 57,859,000 - 62,681,000

Full time

8 days ago

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Job summary

Maruyama U.S., Inc. in Grand Prairie, Texas is hiring a Technical Support Specialist.

You will provide responsive technical support to distributors, dealers, and customers, answering calls and emails about equipment and process issues, and you will help resolve warranty cases. You will work with 2‑cycle engines, outdoor power equipment, and pump and spray equipment, assemble and operate demos for training, participate in ongoing product training, and contribute ideas to improve products and

Qualifications

High School Diploma/GED.
Strong communication and organization; excellent English skills, Spanish is a bonus.
Basic proficiency in Outlook, Word, Excel, PowerPoint.
A positive attitude, curiosity, and willingness to learn.

Responsibilities

Provide excellent customer service to distributors, dealers, and customers by answering tech support calls and emails involving equipment and process issues.
Process warranty claims and keep cases organized and moving.
Work directly with 2-cycle engines, outdoor power equipment, and spray equipment — real tools, real troubleshooting.
Assemble and operate equipment for demos, testing, and training sessions.
Join ongoing product and engine training to level up your technical skills.
Contribute ideas to improve products and support materials.