Technical Support Specialist

Maruyama US Inc.; Grand Prairie (TX); On-site; USD 57,859,000 - 62,681,000; Full time

Job summary

Maruyama U.S., Inc. in Grand Prairie, Texas is hiring a Technical Support Specialist.

You will provide responsive technical support to distributors, dealers, and customers, answering calls and emails about equipment and process issues, and you will help resolve warranty cases. You will work with 2‑cycle engines, outdoor power equipment, and pump and spray equipment, assemble and operate demos for training, participate in ongoing product training, and contribute ideas to improve products and

Qualifications

• High School Diploma/GED.
• Strong communication and organization; excellent English skills, Spanish is a bonus.
• Basic proficiency in Outlook, Word, Excel, PowerPoint.
• A positive attitude, curiosity, and willingness to learn.

Responsibilities

• Provide excellent customer service to distributors, dealers, and customers by answering tech support calls and emails involving equipment and process issues.
• Process warranty claims and keep cases organized and moving.
• Work directly with 2-cycle engines, outdoor power equipment, and spray equipment — real tools, real troubleshooting.
• Assemble and operate equipment for demos, testing, and training sessions.
• Join ongoing product and engine training to level up your technical skills.
• Contribute ideas to improve products and support materials.

Skills

Customer service

Communication

Organization

English proficiency

Spanish bonus

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

PowerPoint

Job description

Location: Maruyama U.S., Inc. – Grand Prairie, Texas

Pay: $21.00 per hour

Employment Type: Full-Time

Job Summary

Technical Support Specialist

Location: Maruyama U.S., Inc. – Grand Prairie, Texas

Pay: $21.00 per hour

Employment Type: Full-Time

Kickstart your technical career with a global brand. Maruyama U.S., Inc. builds high-performance outdoor power equipment used around the world - and we’re looking for a driven, hands-on Technical Support Specialist to join our team in Grand Prairie. If you enjoy solving problems, working with engines and pumps, and helping people, this is your chance to grow your skills, get real industry training, and be part of a tight, supportive team.

What You’ll Do

• Provide excellent customer service to distributors, dealers, and customers by answering tech support calls and emails involving equipment and process issues
• Process warranty claims and keep cases organized and moving
• Work directly with 2-cycle engines, outdoor power equipment, and spray equipment — real tools, real troubleshooting
• Assemble and operate equipment for demos, testing, and training sessions
• Join ongoing product and engine training to level up your technical skills
• Contribute ideas to improve products and support materials

What You Bring

• High School Diploma/GED
• Strong communication and organization skills; excellent English skills, Spanish is a bonus
• Basic proficiency in Outlook, Word, Excel, PowerPoint
• A positive attitude, curiosity, and willingness to learn

Extras

• Experience as a Service Technician or Service Writer involving powersports, outdoor power equipment, or pump and spray equipment
• Technical school or industry certifications related to power equipment and 2-stroke engines (i.e., EETC, Honda, Echo, Stihl, Briggs, Kubota, etc.)

About Maruyama U.S., Inc.

Maruyama U.S., Inc. is a trusted manufacturer and distributor of high-quality outdoor power equipment, committed to quality products, safety, and customer satisfaction. For more information, visit www.maruyama-us.com.