Technical Product Support Specialist - Outdoor Power Equipment

Theuniversityunion; Columbus (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical plans with HSA contributions

Disability & life insurance

401k matching

Casual, dog-friendly environment

Job summary

Westinghouse is seeking a customer service specialist to diagnose product issues, guide customers through mechanical and electrical troubleshooting, and determine warranty eligibility. You’ll document interactions in NetSuite, work with cross-functional teams, and continuously learn about outdoor power equipment and small engines.

You will handle high-energy, fast-paced customer interactions, ensuring clear, empathetic resolutions while expanding product knowledge and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Interest and ability to learn small engine repair or outdoor power equipment troubleshooting.
• NetSuite experience is a plus.
• Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products.

Responsibilities

• Diagnose product concerns by phone, email and accurately document customer interactions in NetSuite.
• Guide customers through safe mechanical and electrical troubleshooting.
• Determine warranty eligibility and recommend resolution paths.
• Identify replacement parts, service options, and escalation needs.
• Document accurate technical case histories.
• Share recurring product concerns with Quality, Engineering and Product teams.
• Handle a combination of 70 calls and cases daily, delivering solutions clearly and promptly.
• Become a product expert by expanding knowledge of outdoor equipment and small engines.

Skills

Excellent communication

Problem solving

Empathy in handling concerns

Computer systems proficiency

Accountability and teamwork

Fast-paced environment

De-escalation skills

Curiosity and troubleshooting

DIY/handy skills

Puzzle solving

Education

High school diploma or equivalent

Tools

NetSuite

CRM tools

Job description

Westinghouse is seeking a customer service specialist to diagnose product issues, guide customers through mechanical and electrical troubleshooting, and determine warranty eligibility. You’ll document interactions in NetSuite, work with cross-functional teams, and continuously learn about outdoor power equipment and small engines.

You will handle high-energy, fast-paced customer interactions, ensuring clear, empathetic resolutions while expanding product knowledge and customer satisfaction.