Technical Support Specialist - On-Site in Laguna Niguel & Huntington Beach

CAL IT Group; Beach (ND); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Ten paid holidays per year

Paid time off

Paid Sick time

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Volunteer time off

Casual work environment

Cell phone reimbursement

Professional development assistance

Referral program

Job summary

CAL IT Group is seeking a Technical Support Specialist to support one of our Laguna Niguel clients. This on-site role involves installing, upgrading and troubleshooting hardware and software, while delivering clear technical instructions and exceptional customer service.

You will handle Windows, Mac, mobile devices, and cloud apps (Microsoft 365, Google Workspace, etc.), troubleshoot connectivity, perform imaging and migrations, and assist with backup/data recovery operations.

Qualifications

• 4-year degree or equivalent experience in a similar IT role.
• Experience with Microsoft 365 / Azure management.
• Strong verbal and written communication, troubleshooting and multitasking.

Responsibilities

• Provide Windows, Mac, mobile device, cloud application support.
• Troubleshoot network connectivity issues, OS and app installations, imaging and migration.
• Set up and train users with required applications and hardware.
• Resolve issues for clients remotely and in-person.
• Assist with proactive monitoring of client backup and data recovery operations.
• Track customer issues and resolutions using our ticketing system.
• Build rapport with clients.

Skills

Communication

Troubleshooting

Independent worker

Multitasking

Problem solving

Education

4-Year College Degree or equivalent experience

Tools

Microsoft 365 / Azure Management

VMware

Job description

*** This is a full-time on-site position at our client in Laguna Niguel, requires regular work from our corporate office in Huntington Beach ***

CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Technical Support Specialist primarily supporting one of our clients in Laguna Niguel. You will install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy, enjoy supporting end users, and looking to learn new technologies in a fast-paced environment, we’d like to meet you! To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions and be able to communicate clearly both verbally and written. You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. This is a great opportunity to expand your IT knowledge with a fast-growing IT Service Provider!

Responsibilities

• Provide Windows, Mac, mobile device, cloud application (e.g. Microsoft 365, Google Workspace, etc.), support
• Troubleshoot network connectivity issues, install operating systems & applications, system imaging and system migration
• Setup and train users with required applications and hardware
• Resolve issues for clients remotely and in-person
• Assist with regular proactive monitoring of client backup & data recovery operations
• Track customer issues and resolutions with using our ticketing system
• Build rapport with clients

Requirements

• 4-Year College Degree or equivalent experience in a similar position
• Microsoft 365 / Azure Management
• VMware experience a plus
• At least 1 Moderate Level certification desired (e.g. Microsoft, CompTIA)
• Excellent verbal and written communication skills
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Must demonstrate the ability to effectively work independently
• Must have strong organizational, priority and time management skills with the ability to multitask
• Reliable personal vehicle with the ability to drive to clients as required
• Ability to participate in after hours on-call rotation

Compensation/Benefits

• Ten paid holidays per year
• Paid time off
• Paid Sick time
• 401(k) with matching
• Health insurance
• Dental insurance
• Vision insurance
• Volunteer time off
• Casual work environment
• Cell phone reimbursement
• Professional development assistance
• Referral program