On-site IT Support Specialist – Windows, Mac & Cloud

CAL IT Group; Beach (ND); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Ten paid holidays per year

Paid time off

Paid Sick time

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Volunteer time off

Casual work environment

Cell phone reimbursement

Professional development assistance

Referral program

Job summary

CAL IT Group is seeking a Technical Support Specialist to support one of our Laguna Niguel clients. This on-site role involves installing, upgrading and troubleshooting hardware and software, while delivering clear technical instructions and exceptional customer service.

You will handle Windows, Mac, mobile devices, and cloud apps (Microsoft 365, Google Workspace, etc.), troubleshoot connectivity, perform imaging and migrations, and assist with backup/data recovery operations.

Qualifications

• 4-year degree or equivalent experience in a similar IT role.
• Experience with Microsoft 365 / Azure management.
• Strong verbal and written communication, troubleshooting and multitasking.

Responsibilities

• Provide Windows, Mac, mobile device, cloud application support.
• Troubleshoot network connectivity issues, OS and app installations, imaging and migration.
• Set up and train users with required applications and hardware.
• Resolve issues for clients remotely and in-person.
• Assist with proactive monitoring of client backup and data recovery operations.
• Track customer issues and resolutions using our ticketing system.
• Build rapport with clients.

Skills

Communication

Troubleshooting

Independent worker

Multitasking

Problem solving

Education

4-Year College Degree or equivalent experience

Tools

Microsoft 365 / Azure Management

VMware

Job description

CAL IT Group is seeking a Technical Support Specialist to support one of our Laguna Niguel clients. This on-site role involves installing, upgrading and troubleshooting hardware and software, while delivering clear technical instructions and exceptional customer service.

You will handle Windows, Mac, mobile devices, and cloud apps (Microsoft 365, Google Workspace, etc.), troubleshoot connectivity, perform imaging and migrations, and assist with backup/data recovery operations.