IT Technician (Level 2)

BRITECITY LLC; Irvine (CA); Hybrid; USD 82,612,000 - 103,441,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision insurance

Company-paid life insurance

Paid time off (PTO)

Job summary

BRITECITY LLC in Irvine, CA is seeking an experienced IT Support Specialist to join our MSP-driven team. You will manage tickets, troubleshoot user, device, network, and app issues, and provide remote and on-site support for client environments.

The role requires independent problem solving, strong communication, and the ability to balance on-site visits with remote work after an initial 90-day onboarding. We offer a comprehensive benefits package and a schedule Monday–Friday, with an

Qualifications

• 3+ years of hands-on IT support experience.
• 1+ year working for or supporting an MSP.
• Strong written and verbal communication with non-technical users.
• Valid driver's license and a reliable vehicle for onsite client visits across Orange County.
• Must live within 30 miles of John Wayne Airport (SNA).

Responsibilities

• Work tickets to resolution.
• Troubleshoot user, device, network, and application issues remotely and at client sites.
• Handle user onboarding and offboarding, following documented standards.
• Set up, deploy, and support workstations, laptops, printers, and peripherals.
• Support day-to-day network issues on firewalls, switches, and wireless access points.
• Hand tickets off to our escalation team with clear notes on what youÕve tried.
• Log accurate time entries and update ticket notes.
• Spot recurring issues and flag them for root-cix fixes.
• Keep clients informed with clear, professional communication at every step.
• Take part in the after-hours on-call rotation.

Skills

IT support

MSP experience

Communication skills

Onsite travel

Tools

ConnectWise Manage

IT Glue

RMM tools

Remote desktop

Job description

What you\'ll do

• Work tickets as they come in and see them through to resolution.


• Troubleshoot user, device, network, and application issues remotely and at client sites.


• Handle user onboarding and offboarding, following documented standards.


• Set up, deploy, and support workstations, laptops, printers, and peripherals.


• Support day-to-day network issues on firewalls, switches, and wireless access points.


• Hand tickets off to our escalation team when they reach our time threshold, with clear notes on what you\'ve already tried.


• Log accurate time entries and update ticket notes and client documentation as you work.


• Spot recurring issues and flag them so they get fixed for good, not just closed again.


• Keep clients informed with clear, professional communication at every step.


• Take part in the after-hours on-call rotation.

Technical skills

Hands-on experience with most of the following is expected:

• Microsoft 365: user and license management, Exchange Online mailboxes, Teams, SharePoint and OneDrive, and Entra ID basics like MFA and password resets


• Windows desktop: Windows 10 and 11 troubleshooting, imaging, and deployment


• Active Directory and Group Policy: user and group management, and troubleshootingpolicy issues


• Server-related user issues: fixing user problems that involve DNS, DHCP, file shares, orRDS. You won\'t be designing or administering the servers themselves.


• Networking: TCP/IP fundamentals and remote diagnosis of connectivity issues


• Firewalls and wireless: basic Meraki and UniFi troubleshooting


• MSP tools: RMM and PSA/ticketing systems (ConnectWise experience is a plus)


• Remote support tools: remote desktop, screen sharing, and VPN

Experience and qualifications

This is not an entry-level role. You should be able to work independently and solve unfamiliar

problems without step-by-step direction.

R E Q U I R E D

• 3+ years of hands-on IT support experience


• 1+ year working for or supporting a managed service provider (MSP). Experience supportingmultiple client environments may count in its place.


• Strong written and verbal communication with non-technical users


• Valid\'s driver's license and a reliable vehicle for onsite client visits across Orange County


• Must live within 30 miles of John Wayne Airport (SNA)

NICE TO HAVE

• CompTIA A+, Network+, or Security+


• Microsoft certifications, such as MD-102 or MS-900


• Experience with ConnectWise Manage and IT Glue

What success looks like

• Tickets get resolved accurately and quickly.


• Your time entries and ticket notes are complete and up to date.


• Clients get the same quality of support whether you\'re remote or onsite.


• Recurring problems get flagged and fixed at the root, not just closed again.


• Onboarding and offboarding follow our documented standards.


• You manage your own queue and follow the cadences set before you.

Job details

• Job Type: Full-time


• Location: Irvine, CA office for the first 90 days, then remote with onsite client visits as needed. Must live within 30 miles of John Wayne Airport (SNA).


• Schedule: Monday to Friday, 8:00 AM – 5:00 PM Pacific Time


• On-Call: After-hours rotation shared across the techTEAM


• Travel: Local travel to client sites across Orange County

What we offer

We value our team members and offer a comprehensive benefits package to support your success.

• Competitive pay: $28.85 - $36.10 Hourly, based on experience


• 401(k) plan


• Health, dental, and vision insurance


• Company-paid life insurance


• Paid time off (PTO)