Technical Support Specialist — Networking & Linux

Brivo, Inc.; Bethesda (MD); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical, vision & dental plans

401k with company match

Paid Time Off

Job summary

Brivo, Inc. is seeking a Technical Support Agent (Access) to handle high-volume support requests from chat, phone, and email at our Bethesda office. The role reports to the Technical Support department and offers a Monday–Friday schedule with potential overtime.

Base compensation is $19.00 per hour. Responsibilities include triaging issues, collaborating with Inside Sales and Sales Engineering teams, testing new technologies, and developing camera support files.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with or the ability to quickly learn an array of hardware and software.
• Intermediate knowledge of networking.
• Intermediate knowledge of Linux.
• Minimum of two years of relevant experience.

Responsibilities

• Accepting support requests from several channels (chat, phone, email)
• Effective management of multiple cases using the Zoho Desk ticketing system
• Providing support to the Inside Sales and Sales Engineering Teams
• Testing and evaluating new technologies
• Developing camera support files
• Performing other related duties as assigned

Skills

Communication

Customer service

Phone etiquette

Technical explanation

Analytical/problem solving

Hardware/Software familiarity

Networking basics

Linux basics

Experience (2+ years)

Job description

Brivo, Inc. is seeking a Technical Support Agent (Access) to handle high-volume support requests from chat, phone, and email at our Bethesda office. The role reports to the Technical Support department and offers a Monday–Friday schedule with potential overtime.

Base compensation is $19.00 per hour. Responsibilities include triaging issues, collaborating with Inside Sales and Sales Engineering teams, testing new technologies, and developing camera support files.