Austin Video Surveillance Tech Support Specialist

Brivo; Austin (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Brivo is seeking a high-volume Technical Support Specialist for our Austin, TX headquarters. This on-site role handles multi-channel support (chat, phone, email) and requires a foundational understanding of electronics, networking, and hands-on problem solving, with occasional overtime on Saturdays and holidays.

You will work with Inside Sales and Sales Engineering teams, test and evaluate new technologies, and develop camera support files while managing multiple cases in Zoho Desk.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with or able to quickly learn hardware and software.
• Intermediate networking knowledge.
• Intermediate Linux knowledge.
• Minimum of two years of relevant experience.

Responsibilities

• Accept support requests from chat, phone, and email.
• Manage multiple cases using Zoho Desk.
• Provide support to Inside Sales and Sales Engineering teams.
• Test and evaluate new technologies.
• Develop camera support files.
• Perform other related duties as assigned.

Skills

Excellent verbal and written

Interpersonal skills

Telephone manner

Explain technical issues

Analytical problem solving

Hardware and software fluency

Networking (intermediate)

Linux (intermediate)

Two years experience

Job description

Brivo is seeking a high-volume Technical Support Specialist for our Austin, TX headquarters. This on-site role handles multi-channel support (chat, phone, email) and requires a foundational understanding of electronics, networking, and hands-on problem solving, with occasional overtime on Saturdays and holidays.

You will work with Inside Sales and Sales Engineering teams, test and evaluate new technologies, and develop camera support files while managing multiple cases in Zoho Desk.