Technical Support Agent (Access)

Brivo; Bethesda (MD); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical plan

Vision plan

Dental plan

401(k) with match

PTO

Job summary

Brivo is seeking a high-volume Technical Support specialist based in Bethesda, MD. Shift: Mon–Fri 8:00 am–5:00 pm CST with occasional overtime; compensation: $19/hour.

The role requires strong communication, problem-solving, and basic networking/Linux knowledge, and participates in on-site operations at our Bethesda office. You will assist Inside Sales and Sales Engineering teams, test new technologies, and develop camera support files while contributing to a critical security platform in a

Qualifications

• Minimum two years of relevant experience.
• Excellent communication and customer service skills.
• Ability to explain technical issues to both technical and nontechnical people.
• Strong analytical and problem-solving abilities.
• Familiar with hardware/software and networking basics.
• Experience with Linux preferred.

Responsibilities

• Respond to support requests via chat, phone, and email.
• Manage multiple cases using Zoho Desk.
• Support Inside Sales and Sales Engineering teams.
• Test and evaluate new technologies.
• Develop camera support files.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Networking basics

Linux basics

Hardware & software

Zoho Desk

Tools

Zoho Desk

Job description

Description

This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Bethesda Maryland office. The available shifts are Monday through Friday from 8:00 am - 5:00 pm CST with the opportunity for occasional overtime on Saturdays and Holidays.

Department: Technical Support

Location: Bethesda

Compensation: $19.00 / hour

Key Responsibilities

• Accepting support requests from several channels (chat, phone, email)
• Effective management of multiple cases using the Zoho Desk ticketing system
• Providing support to the Inside Sales and Sales Engineering Teams
• Testing and evaluating new technologies
• Developing camera support files
• Performing other related duties as assigned

Skills, Knowledge & Expertise

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Proficient with or the ability to quickly learn an array of hardware and software
• Intermediate knowledge of networking
• Intermediate knowledge of Linux
• Minimum of two years of relevant experience

Why Work for Us?

Brivo is a Great Place to Work-Certified company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces-ensuring you have everything you need to stay focused while building the future of security.
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

About BrivoBrivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous-from single-site businesses to global enterprises.

As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo's pioneering building access platform with Eagle Eye's AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.