Technical Support Specialist Level 1 — IT Help Desk

Winning Strategies ITS; New Jersey; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401K

Paid holidays

Vacation

Microsoft Training

Job summary

Winning Strategies ITS in Newark, NJ is seeking a Technical Support Level 1 to deliver frontline desktop and network assistance for multiple clients. You’ll install and configure hardware/software, onboard/offboard users, and manage tickets in a fast-paced managed services environment.

Day-to-day duties include VPN troubleshooting, AD/Azure AD tasks, Office 365 support, and basic desktop/server remediation. Training and comprehensive benefits are provided, with opportunities for certification.

Qualifications

• Experience with Office 365 and Google G Suite.
• Experience with Active Directory & Azure Active Directory.
• Experience with Windows 10 Domain Based Environments.
• Experience with Troubleshooting VPN Client Connectivity.
• Ability to communicate technical information, both verbal and written, to a wide range of end-users.
• Strong troubleshooting and critical thinking skills.
• Ability to manage multiple support tickets and work independently.
• Positive and professional demeanor.
• Must pass a background check.

Responsibilities

• Installing and configuring computer hardware, software, printers and scanners.
• Onboarding and Offboarding Client End-Users.
• Imaging of Desktops & Laptops.
• Monitoring and maintaining computer systems.
• Provide basic level desktop/server support.
• Setting up email accounts on Outlook.
• Basic printer/scanner setup and troubleshooting.
• Malware and virus remediation.
• Troubleshoot basic laptop hardware issues.
• Escalate issues as necessary and document closure.

Skills

Office 365

Google G Suite

Active Directory / Azure AD

Windows 10 domain environments

VPN troubleshooting

Education

Associates in Information Technology

A+ and Net+ a plus

MCSE or MCITP a plus

ITIL Foundations certification a plus

Job description

Winning Strategies ITS in Newark, NJ is seeking a Technical Support Level 1 to deliver frontline desktop and network assistance for multiple clients. You’ll install and configure hardware/software, onboard/offboard users, and manage tickets in a fast-paced managed services environment.

Day-to-day duties include VPN troubleshooting, AD/Azure AD tasks, Office 365 support, and basic desktop/server remediation. Training and comprehensive benefits are provided, with opportunities for certification.