IT Helpdesk Support Specialist (Level 1/2)

SGS Technologie Pvt Ltd.; Export (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

SGS Technologies is seeking an IT Helpdesk Support Specialist to provide first-line technical assistance to employees in a Windows enterprise environment. You will troubleshoot hardware and software issues, document resolutions, and ensure timely ticket closures with strong customer service.

Responsibilities include supporting password resets, VPN access, MFA, and onboarding/offboarding tasks, while maintaining SLA compliance and contributing to knowledge base articles for end-user self-help.

Qualifications

• 1–3+ years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support.
• Strong knowledge of Windows 10/11, Microsoft Office/Microsoft 365, Outlook, Teams, and common business applications.
• Experience troubleshooting PCs, laptops, printers, mobile devices, and peripherals.

Responsibilities

• Provide Level 1/Level 2 technical support to end users via phone, email, chat, and ticketing systems.
• Troubleshoot issues related to Windows desktops/laptops, applications, printers, peripherals, and network connectivity.
• Install, configure, and maintain computer hardware, software, and related equipment.

Skills

IT Helpdesk

Windows 10/11

Active Directory/Azure AD

ITIL/Service Desk

VPN/DNS/DHCP

ITSM ticketing systems

Customer service

Tools

ServiceNow

Jira

Remedy

Job description

SGS Technologies is seeking an IT Helpdesk Support Specialist to provide first-line technical assistance to employees in a Windows enterprise environment. You will troubleshoot hardware and software issues, document resolutions, and ensure timely ticket closures with strong customer service.

Responsibilities include supporting password resets, VPN access, MFA, and onboarding/offboarding tasks, while maintaining SLA compliance and contributing to knowledge base articles for end-user self-help.