Technical Support Specialist - Italian speaking

Formlabs; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Private health insurance

Employee equity

Free beverages and snacks

3D prints

Job summary

Formlabs is seeking a multilingual Technical Support Specialist to serve our growing markets in the EMEA region. You will support direct customers, distributors and resellers by phone, email or chat, and train users on Formlabs printers.

You must be business-fluent in Italian and English, resolve technical issues, and collaborate with our global engineering team to deliver outstanding service.

Qualifications

• Fluency in written and spoken Italian and English (C1).
• Experience resolving technical issues and providing customer support.
• Strong written communication and active listening skills.

Responsibilities

• Support direct customers, distributors and resellers in the EMEA region via phone, email or chat.
• Educate customers and resellers on Formlabs printers.
• Help resellers deliver outstanding service and collaborate with global engineering.

Skills

Italian language

English language

Technical Support

Customer Service

Job description

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.

We’re looking for a talented and multilingual Technical Support Specialist to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your Italian and English, we want to hear from you!

The Job:

• Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
• Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
• Help resellers deliver outstanding service to their customers
• Collaborate on solving technical issues with our global engineering team

You:

• Are business-fluent in written and spoken in Italian and English (C1)
• Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
• Enjoy connecting with people and are a great listener
• Are comfortable and conscientious when speaking on the phone
• Have exceptional writing skills and make use of proper spelling and grammar

Bonus Skills:

• Passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment

We Offer:

• Hybrid work
• Catered lunch at the office 3 days per week
• Private health insurance with Medicare (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Shares in the company (we're a double unicorn company!)
• Free beverages and snacks at the office
• All You Can Move sports pass with 9500 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events
  

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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