Technical Support Specialist - French speaking

Formlabs; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Private health insurance

Shares in the company

Free beverages and snacks

Job summary

Formlabs in the United States is seeking a bilingual Technical Support Specialist to service our growing EMEA markets. You will resolve technical inquiries, train users, and collaborate with our global engineering team to deliver top‑notch support.

You are fluent in French and English, enjoy connecting with people, and communicate clearly by phone, email and chat. This hybrid role includes working with direct customers, distributors and resellers and offers strong development opportunities.

Qualifications

• Fluent written and spoken French and English.
• Excellent writing and grammar, strong communication skills.
• Experience providing technical support and customer service is a plus.

Responsibilities

• Support direct customers, distributors and resellers in the EMEA region by phone, email or chat
• Become an educator: train direct customers and resellers using technical knowledge of Formlabs printers
• Help resellers deliver outstanding service to their customers
• Collaborate with the global engineering team to solve technical issues

Skills

French

English

Job description

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.

We're looking for a talented and multilingual Technical Support Specialist to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your Frenchand English, we want to hear from you!

The Job:

• Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
• Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
• Help resellers deliver outstanding service to their customers
• Collaborate on solving technical issues with our global engineering team

You:

• Are business-fluent in written and spoken in French and English
• Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
• Enjoy connecting with people and are a great listener
• Are comfortable and conscientious when speaking on the phone
• Have exceptional writing skills and make use of proper spelling and grammar

Bonus Skills:

• Passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment

We Offer:

• Hybrid work
• Catered lunch at the office 3 days per week
• Private health insurance with Medicare (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Shares in the company (we're a double unicorn company!)
• Free beverages and snacks at the office
• All You Can Move sports pass with 9500 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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