Technical Support Specialist - IT Help Desk

Fintech Brand; Beverly (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

Fintech Brand is seeking a Technical Support Specialist in Beverly, MA. In this role, you will deliver seamless IT support, troubleshoot systems, and manage user accounts for productivity. Ideal candidates thrive in service-oriented environments and excel in collaboration.

Responsibilities include technical assistance, managing support requests, procuring IT equipment, and documenting processes. A solid knowledge of Active Directory, Office 365, and troubleshooting skills are essential.

This position offers a salary range of $45,000 - $55,000 and a chance to work in a dynamic team.

Qualifications

• Working knowledge of Active Directory, Entra ID, and Microsoft Intune.
• Excellent customer service and troubleshooting skills.
• Ability to manage time and workloads effectively.

Responsibilities

• Provide technical assistance and support for incoming requests.
• Manage support requests in a ticketing system.
• Create and maintain process documentation.

Skills

Active Directory

Office 365

Customer service skills

Troubleshooting skills

PC hardware knowledge

Education

Degree in MIS, Computer Science or related technical degree

Tools

Microsoft Intune

PowerShell

Atlassian Jira

Job description

Fintech Brand is seeking a Technical Support Specialist in Beverly, MA. In this role, you will deliver seamless IT support, troubleshoot systems, and manage user accounts for productivity. Ideal candidates thrive in service-oriented environments and excel in collaboration.

Responsibilities include technical assistance, managing support requests, procuring IT equipment, and documenting processes. A solid knowledge of Active Directory, Office 365, and troubleshooting skills are essential.

This position offers a salary range of $45,000 - $55,000 and a chance to work in a dynamic team.