Technical Support Specialist — IT Help Desk

Fintech; Beverly (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

Fintech in Beverly, MA is seeking a Technical Support Specialist to deliver seamless IT support across the organization. In this hands-on role, you’ll troubleshoot systems and manage user accounts, ensuring employees have the necessary tools to be productive.

This position requires a working knowledge of Active Directory, Office 365, and excellent customer service skills. A salary range of $45,000 to $55,000 is offered.

Qualifications

• Working knowledge of Active Directory, Entra ID, Office 365, Exchange Online, Microsoft Intune, SMB file shares, and Windows 11.
• Excellent customer service and troubleshooting skills.
• Effective written and oral communication skills.

Responsibilities

• Provide technical assistance and support for incoming requests and issues.
• Manage support requests in a ticketing system.
• Create, configure, and maintain user accounts.

Skills

Active Directory

Office 365

Microsoft Intune

PC hardware

Excellent customer service

TCP/IP

Education

Degree in MIS or Computer Science

Tools

Jira

Microsoft DevOps

PowerShell

Job description

Fintech in Beverly, MA is seeking a Technical Support Specialist to deliver seamless IT support across the organization. In this hands-on role, you’ll troubleshoot systems and manage user accounts, ensuring employees have the necessary tools to be productive.

This position requires a working knowledge of Active Directory, Office 365, and excellent customer service skills. A salary range of $45,000 to $55,000 is offered.