Technical Support Specialist: IT Help Desk Pro

Fintech LLC.; Beverly (MA); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Fintech LLC in Beverly, MA is seeking a hands-on Technical Support Specialist to troubleshoot systems, manage user accounts, and ensure employees have the tools they need to stay productive.

The role emphasizes working across teams, maintaining tickets per SLA, deploying IT equipment, and documenting processes. Candidates should have strong cloud/enterprise expertise and customer‑facing communication skills.

Qualifications

• Experience with Active Directory, Entra ID, Office 365 and Exchange Online.
• Strong PC hardware knowledge and peripherals (printers, scanners, mobile devices).
• Familiar with PC connectivity: Wi‑Fi, Ethernet, TCP/IP, VPN.
• Excellent customer service and troubleshooting skills.
• Clear written and verbal communication; able to explain tech to non‑tech.
• Able to self‑manage time, work independently and in a team.

Responsibilities

• Provide technical assistance for computer systems, software, and hardware.
• Manage support requests in a ticketing system per SLA.
• Create and maintain user and email accounts.
• Procure, configure, and deploy IT equipment.
• Manage inventory of equipment, software, and licenses.
• Create and maintain process documentation.
• Communicate effectively within and across teams.
• Elevate concerns to the manager.
• Provide status reports on support activities and goals.
• Participate in meetings and support assigned projects.
• Other responsibilities as assigned.

Skills

Active Directory

Entra ID

Office 365

Exchange Online

Microsoft Intune

PC Hardware

Printers & Peripherals

Network Connectivity

VPN

Customer Service

Written Communication

Oral Communication

Self-management

Team Collaboration

Education

MIS/CS degree desired

Certifications (Cisco/CompTIA/Microsoft/VMware) desirable

Tools

Microsoft Autopilot

Intune Console

Jira ITSM

Mimecast

Arctic Wolf/CrowdStrike/Defender for Endpoint

Job description

Fintech LLC in Beverly, MA is seeking a hands-on Technical Support Specialist to troubleshoot systems, manage user accounts, and ensure employees have the tools they need to stay productive.

The role emphasizes working across teams, maintaining tickets per SLA, deploying IT equipment, and documenting processes. Candidates should have strong cloud/enterprise expertise and customer‑facing communication skills.