Technical Support Specialist III (Part-Time) – Linux Support

Washington University in St. Louis; Georgia; On-site; USD 37,000 - 60,000; Full time

Job summary

Washington University in St. Louis is seeking a technically proficient Desktop Support Specialist with a strong Linux background to provide advanced assistance to faculty and staff.

You will troubleshoot Linux-based systems while supporting Windows and macOS, acting as a key escalation point and collaborating with teams and vendors. The role involves equipment purchasing, project work, and knowledge sharing, with emphasis on customer service and clear communication with diverse clients.

Qualifications

• High school diploma or equivalent required.
• 5+ years of relevant work experience.
• No specific certification required for this position.

Responsibilities

• Provide daily desktop support with focus on Linux-based systems.
• Serve as Linux support resource for complex issues and escalation.
• Respond to tickets, prioritize and resolve or refer as needed.
• Act as front-facing desktop support liaison and document solutions.
• Participate in system upgrades, integration, and administration projects.

Skills

Accountability

Communication

Computing Platforms

Customer Service

Liaison Work

Office Productivity Software

Oral Communications

Prioritization

System Administration

Written Communication

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Job description

Location SAINT LOUIS, MO 63110 Scheduled Hours 20

Position Summary

Under minimal supervision, this position provides advanced technical support for desktop computer systems and other technology-based systems used by University faculty and staff, with a specialized focus on Linux-based systems and environments. The position supports computer operating systems, software, hardware, peripherals, and related technologies while serving as a technical resource for troubleshooting complex issues. This role will provide specialized Linux support, including troubleshooting operating system, software, hardware, connectivity, and configuration issues, while also supporting Windows, macOS, and other standard end-user technologies as needed. The position may serve as an escalation point and technical subject matter resource for Linux-related issues and will collaborate with other technical teams and vendors to research and resolve complex problems. The position will also be involved in equipment purchasing, including consultation and product recommendations, and may participate in technical projects, process improvement, documentation, and knowledge sharing. The employee interacts with a broad range of clients, requiring strong communication and customer service skills as well as the ability to use a variety of technical resources to provide a high level of support.

Primary Duties & Responsibilities

• Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware, with a particular focus on supporting and troubleshooting Linux-based systems and applications.
• Serves as a technical resource for Linux support and assists with complex Linux-related issues.
• Responds to assigned tickets.
• Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas.
• Acts as the front-facing support liaison for all desktop-related support issues.
• Provides support documentation and collaborates with higher level technical areas on planning and issue resolution.
• Employee will be assigned tasks associated with projects; including system upgrades, system integration and system administration.
• Employee may conduct project planning activities related to system administration functions.
• The employee acts as a liaison between customers and senior technical staff and as such is required to have strong customer service skills, including great written and verbal communication skills.
• Sets up, installs, configures and deploys new PCs and peripheral equipment. This includes the pricing, purchasing and billing of that equipment to the appropriate source.
• Acts as an escalation point for audio‑visual issues within classroom and conference spaces.
• Provides support in those spaces, develops familiarity with the customer needs and develops strategy to deliver those requests.
• Attends formal training, conduct self‑paced training through online courses or on the job training, attends conferences and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies.

Working Conditions

Job Location/Working Conditions: Normal office environment Physical Effort: Typically sitting at a desk or table Equipment Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Relevant Experience (5 Years)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

• Education: Associate degree, Bachelor's degree
• Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Accountability, Communication, Computing Platforms, Customer Service, Liaison Work, Office Productivity Software, Oral Communications, Prioritization, System Administration, Written Communication

Grade G11-H Salary Range

$27.21 - $43.56 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre‑employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full‑time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.

Culture and Community

Washington University in St. Louis’ collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well‑being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work‑life balance and support to learn, grow and make an impact at WashU, the community and the world.