Technical Support Specialist II – Onsite Help Desk

TEKsystems; City of Geneva (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

TEKsystems is seeking a Technical Support Specialist II to serve as the first point of contact for customers needing tech assistance. The role involves triaging tickets, remote access troubleshooting, and hands-on hardware support for students, faculty and staff.

Based in Geneva, NY, this contract position requires onsite work with the college service desk. You will help install, configure, and maintain devices, provide training to student staff, and participate in ongoing professional

Qualifications

• First point of contact for customers needing technical assistance via phone, email or in person.
• Perform remote troubleshooting using diagnostic questions and steps.
• Install, configure, and update hardware and software on mobile devices, printers, laptops and desktops.
• Maintain and document computer systems, hardware, and software for students, faculty, staff and others.

Responsibilities

• Serve as the first contact for technical assistance by phone, email or in person.
• Perform remote troubleshooting with diagnostics and questions.
• Install/configure/update hardware and software on devices.
• Maintain existing hardware and computer systems; provide documentation.

Skills

Phone support

In-person support

Remote troubleshooting

IT hardware

Customer service

Job description

TEKsystems is seeking a Technical Support Specialist II to serve as the first point of contact for customers needing tech assistance. The role involves triaging tickets, remote access troubleshooting, and hands-on hardware support for students, faculty and staff.

Based in Geneva, NY, this contract position requires onsite work with the college service desk. You will help install, configure, and maintain devices, provide training to student staff, and participate in ongoing professional