Technical Support Specialist II — Hardware & Network Pro

DVSport, Inc.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with matching company contributed

Health, dental, and vision coverage

Flexible work schedule

Job summary

DVSport, Inc. in Pittsburgh seeks a Technical Support Specialist to provide Level 2 & 3 technical support with a focus on ensuring production and systems quality. You will use real-world feedback from support cases to drive hardware improvements and ensure every device leaving our facility meets high standards.

Join a leading sports technology company that serves top professionals nationwide. On-site work with occasional travel and a compensation range of $55,000–$75,000 per year.

Qualifications

• 3+ years of system and network support.
• Functional knowledge of Microsoft Windows Server and Client operating systems.
• Proficient in storage technologies such as RAID, NAS, SAN, SATA, SAS.
• Functional networking knowledge including TCP/IP, DNS, WINS, DHCP.
• Documented security knowledge and experience.
• Commitment to high quality service to both clients and fellow team members.
• Ability to multi-task and shift priorities as needed.
• Excellent verbal and written communication skills.
• Ability to work independently with minor guidance.

Responsibilities

• Act as Level 2 & 3 technician for clients and staff, resolving complex hardware and software issues via phone, email, and/or remote access.
• Diagnose and resolve system failures, connectivity issues, and device malfunctions.
• Guide customers through initial product setup and configuration.
• Install and configure computer systems, networking equipment and applications.
• Provide input during the development of new projects, products.
• Maintain detailed logs of all support interactions and quality testing results.
• Develop and update technical manuals, troubleshooting guides, and internal QA procedures.
• Collaborate with the Design team to provide actionable feedback for future product iterations.

Skills

Customer Service Orientation

Problem solving

Written/Verbal Communication

Team Collaboration

Independent Judgment

Organization & Time Management

Travel readiness

Education

Associate's degree in related field

Tools

Windows Server

Storage technologies (RAID/NAS/SAN/SATA/SAS)

SQL servers

Python scripting (bonus)

Job description

DVSport, Inc. in Pittsburgh seeks a Technical Support Specialist to provide Level 2 & 3 technical support with a focus on ensuring production and systems quality. You will use real-world feedback from support cases to drive hardware improvements and ensure every device leaving our facility meets high standards.

Join a leading sports technology company that serves top professionals nationwide. On-site work with occasional travel and a compensation range of $55,000–$75,000 per year.